|reply to cin00c4 |
Re: SVB5122 frequent disconnections
Your signal levels are acceptable.
From your log entries:
DCC aborted unable to communicate on new upstream channel
DCC arrive new
DCC depart old
Your present modem is DOCSIS 2.0 capable. From looking at your ISP, it appears that they have implemented DOCSIS 3.0. This newer DOCSIS utilizes bonded channels. Your modem is trying to lock onto different available upstream channels too quickly which is causing your issue. The only way to possibly solve your connection issue is to replace the modem with a DOCSIS 3.0 capable modem which they should be able to provide.
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