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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
kudos:10

1 recommendation

reply to cin00c4

Re: SVB5122 frequent disconnections

Your signal levels are acceptable.

From your log entries:

DCC aborted unable to communicate on new upstream channel
DCC arrive new
DCC depart old

Your present modem is DOCSIS 2.0 capable. From looking at your ISP, it appears that they have implemented DOCSIS 3.0. This newer DOCSIS utilizes bonded channels. Your modem is trying to lock onto different available upstream channels too quickly which is causing your issue. The only way to possibly solve your connection issue is to replace the modem with a DOCSIS 3.0 capable modem which they should be able to provide.
--
In God we trust; all others bring data!


cin00c4

join:2013-01-04

1 recommendation

thank so much for the help... they just called and told me there is no problem with my signal... i hate theese support guys.. i'll ask them to change my modem then...