said by dontbackdown :The whole business model was about protecting the customer and they will have effectively thrown it out the window. If they fight the business will grow, if they don't it will die. Everybody stuck with Teksavvy through thick and thin because of this.
I have to disagree with you. As far as I can tell, it's more that their business model was about providing better - or at least, differentiated - value to customers. Their prior battles with the incumbents and the regulators were about sustaining their ability to provide their current and potential consumers as an aggregate with those other choices. That's very different from your expectation that they should defend individual customers who may have been implicated in court proceedings.
If your choice of ISP does depend on having that expectation met, then, yeah, you should look elsewhere for service.