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diskace
Electronic Box CEO
Premium,VIP
join:2002-02-21

initial response

Good day,

i am sorry to hear you had a bad experience with our company. I would like to verify with you what exactly went wrong with this sudden price change and if possible fix this for you.

For the modem setup, it is true we do not offer support on equipment we do not sell (this apply to router configuration and computer configuration as well except for pppoe config in windows/mac). You can call the technical support of the modem/router manufacturer if you are unsure.

For cable modem: generally speaking no configuration is required from the user so it is literally plug and play. For DSL based modem you have to configure the PPPoE. We do pre-configure modem we sell/rent but when you buy your own device you must be able to program the PPPoE and troubleshoot when necessary.

Thanks.
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Electronic Box Inc. - Jean-Philippe Béïque
Ebox forum »ELECTRONICBOX