US Cable Support > Comcast HSI > [Speed] near 56k dialup speeds certain times of day

reply to mikeyg5

Re: [Speed] near 56k dialup speeds certain times of day

Looks like you only have one downstream channel. What speed tier do you have? You should have channel bonding. You might not b provisioned correctly.

Im on the 8mb 2mb tier,

Sometimes not right. You should have channel bondinh on d3. Your area does have d3 right?

reply to gar187er
Tech just left, he stated my signal levels were fantastic, he then called his supervisor in front of me to tell him what he found, his supervisor is sending the local maintenance supervisor a email informing him of a main or hard line issue, and to come inspect the area

reply to hotshot187
I was told by office clerk and by a 800comcast employee that i had to have a docsis3 modem, but the tech that just left said my area isnt docsis3. So i dont know what to think right now, hopefully when loc supervisor comes here i will get a straight answer.

Its probably a capacity issue since you have only one downstream channel
And not running in d3 since your area doesnt have it.

The tech that was here stated my area isnt docsis3 yet, that they are still working on it....

Ping times are plus 200ms

reply to hotshot187
the maintenace guy i spoke with yesterday said that he thought it sounded like a capacity issue and he was going to add it to flux and monitor the modem. he also stated he did see some "weird stuff" going on during the times of day that i am having speed issue. My question is, is there something that can be done to fix a capacity issue?

DOCSIS 3.0

reply to mikeyg5

reply to mikeyg5
Looking at the offerings for your zip does not show any D3 tiers, so you would not "need" a D3 modem.

Tiers:

Economy Plus - 3 Mbps / 768 Kbps
Performance Starter - 6 Mbps / 1 Mbps
Performance - 12 Mbps / 2 Mbps
Blast - 16 Mbps / 2 Mbps

If you had subscribed to the very old "Blast" tier of 8/2, you should have been upgraded to 16/2
--
In God we trust; all others bring data!

reply to mikeyg5
terminating service today. tired of being ran in circles by comcast. as soon as i can get another provider on site to install new service, my cc biz net acct will be terminated as well.

/end thread