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beachintech
There's sand in my tool bag
Premium
join:2008-01-06
kudos:5
reply to Morac

Re: [Bill] $1.99 change of service fee for returning equipment

You can find them online, and they are on your bill..

The fee is there to discourage people that add and remove boxes frequently for PPV events, sports events, etc. Been that way for a long time.
--
Ex-Comcast Tech at the Beach. I speak for myself, not my former employer.


halfband
Premium
join:2002-06-01
Huntsville, AL
It makes sense that they would want to discourage frequent service changes, but charging long time customers who after no recent changes drop an outlet comes across as petty. Waving the charge if the account has been static for 6 months or a year would seem far more reasonable. Charging to drop services after announcing price increases would antagonize customers further, it just seems like a bad idea. Charging for every service downgrade is not a policy that would work well outside of the oligopoly environment.
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Registered Bandwidth Offender #40812


yupyup

@comcast.net
reply to beachintech
said by beachintech:

The fee is there to discourage people that add and remove boxes frequently for PPV events, sports events, etc. Been that way for a long time.

Correct. Prior to 2013, it was SUPPOSED to be manually input by the agent however a lot of agents weren't doing it. Now the biller auto populates it on changes of service. You can't even complete the job unless it's there.