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Lionhawk

join:2013-01-05
Broken Arrow, OK

Dropping conntection very frequently

My wife and I are new to Windstream and have been using them just a couple days now. Since the day we had them hook up we have been experiencing outages every ~15-30 minutes.

To me the router appears to be resetting of its own accord. I lose all but the power light, then it flashes for a minute and our internet is back again.

I am not a computer whiz but neither am I a dummy so I have done all the fundamental steps like resetting the modem, checking for virus/spyware, firmware updates, ect ect.

We have had the tech out and he has replaced the modem with a newer 1704 series but the problem persists. At this point I am paying for a service I am not receiving and when I call the techs I get in touch with people who know even less than I do.

I am here as a final recourse before I just switch to a mainstream cable provider. Windstream has already assured me the problem was fixed, twice. A conservative estimate on the amount of money I've lost on their word will be enough to keep me awake tonight.

Please, please help.


wheelbarrow

join:2010-01-06
USA

Do yourself a favor and switch to cable. Windstream is the worst ISP on the planet.


Jeffrez

join:2012-10-28
Jefferson, GA
reply to Lionhawk

Lion read through this site and WindstreamCommunications facebook page. The problem is not on your end. The FB page gets a new complaint every hour to every few minutes. There have been a ton of FCC and BBB complaints just in the last 2 days.


Lionhawk

join:2013-01-05
Broken Arrow, OK

Yes I noticed that even through Google. Guess I am just being foolishly hopeful.

I play online poker quite a bit and until Windstream I had a ~116% ROI over my last ~10,000 games. Since Windstream I have a -28% ROI.

Not wanting to make the switch to Cox Cable but I may end up going that route assuming I get no answers shortly.



nathanroe72
I love torque

join:2010-01-15
Senecaville, OH
kudos:1
reply to Lionhawk

I'm not familiar with the 1704 but I am curious to what your SNR and ATTN is like. I'd also like to see a connection log for both your WAN and LAN interfaces.


Slipen

join:2010-04-18
Cairo, GA
Reviews:
·Windstream
reply to Lionhawk

Run away, and don't look back. Your internet will become unusable from 6pm-1 or 2am. It will not get better, some of us have no other choice at the moment. Windstream has a proven track record of not fixing problems and going out of their way to make things worse. What it looks like is, we got to many people on and we will just randomly kick people off so others can get on. Random rinse and repeat. Some of us have been dealing with this for 2 years or more. Just look through these posts for what kind of company Windstream has proven itself to be.




This is on a supposed 3.0mbps connection, this is 60-70% of the time I log into my computer.

Lionhawk

join:2013-01-05
Broken Arrow, OK
reply to nathanroe72

Never looked here before. I run Daemon Tools Lite. Am I to assume there is some kind of conflict here?

System Log

Date/Time Facility Severity Message
Jan 6 11:42:46 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:42:59 user alert kernel: Intrusion -> IN=ppp0 OUT= MAC= SRC=128.69.118.135 DST=98.16.212.90 LEN=64 TOS=0x08 PREC=0x20 TTL=27 ID=54137 DF PROTO=TCP SPT=2592 DPT=445 WINDOW=53760 RES=0x00 SYN URGP=0
Jan 6 11:43:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:43:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:43:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:43:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:44:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:44:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:44:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:44:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:44:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:44:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:44:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:44:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:45:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:45:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:45:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:45:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:45:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:45:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:45:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:45:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:45:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:45:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:45:25 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:45:25 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:46:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:46:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:46:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:46:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:46:40 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:46:40 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:46:42 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:46:42 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:46:44 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:46:44 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:46:46 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:46:46 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:47:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:47:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:47:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:47:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:48:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:48:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:48:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:48:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:48:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:48:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:48:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:48:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:49:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:49:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:49:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:49:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:49:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:49:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:49:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:49:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:49:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:49:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:49:25 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:49:25 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:50:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:50:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:50:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:50:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:50:40 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:50:40 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:50:42 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:50:42 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:50:44 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:50:44 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:50:46 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:50:46 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:51:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:51:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:51:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:51:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:52:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:52:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:52:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:52:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:52:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:52:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:52:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:52:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:53:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:53:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:53:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:53:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:53:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:53:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:53:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:53:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:53:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:53:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:53:26 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:53:26 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:54:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:54:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:54:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:54:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:54:40 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:54:40 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:54:42 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:54:42 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:54:44 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:54:44 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:54:46 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:54:46 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:55:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:55:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:55:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:55:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:56:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:56:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:56:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:56:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:56:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:56:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:56:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:56:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:56:47 user alert kernel: Intrusion -> IN=ppp0 OUT= MAC= SRC=84.245.201.188 DST=98.16.212.90 LEN=48 TOS=0x00 PREC=0x00 TTL=113 ID=31683 DF PROTO=TCP SPT=2526 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0
Jan 6 11:57:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:57:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:57:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:57:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:57:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:57:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:57:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:57:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:57:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:57:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:57:26 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:57:26 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:57:44 user warn kernel: bcmxtmcfg: OAM loopback response not received on VCC 1.0.3
Jan 6 11:57:45 user warn kernel: bcmxtmcfg: OAM loopback response not received on VCC 1.0.4
Jan 6 11:57:57 user warn kernel: bcmxtmcfg: OAM loopback response not received on VCC 1.0.3



Lionhawk1

@windstream.net
reply to nathanroe72

Never looked here before. I run Daemon Tools Lite. Am I to assume there is some kind of conflict here?

System Log

Date/Time Facility Severity Message
Jan 6 11:42:46 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:42:59 user alert kernel: Intrusion -> IN=ppp0 OUT= MAC= SRC=128.69.118.135 DST=98.16.212.90 LEN=64 TOS=0x08 PREC=0x20 TTL=27 ID=54137 DF PROTO=TCP SPT=2592 DPT=445 WINDOW=53760 RES=0x00 SYN URGP=0
Jan 6 11:43:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:43:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:43:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:43:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:44:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:44:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:44:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:44:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:44:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:44:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:44:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:44:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:45:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:45:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:45:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:45:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:45:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:45:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:45:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:45:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:45:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:45:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:45:25 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:45:25 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:46:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:46:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:46:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:46:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:46:40 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:46:40 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:46:42 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:46:42 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:46:44 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:46:44 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:46:46 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:46:46 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:47:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:47:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:47:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:47:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:48:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:48:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:48:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:48:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:48:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:48:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:48:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:48:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:49:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:49:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:49:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:49:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:49:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:49:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:49:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:49:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:49:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:49:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:49:25 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:49:25 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:50:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:50:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:50:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:50:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:50:40 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:50:40 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:50:42 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:50:42 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:50:44 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:50:44 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:50:46 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:50:46 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:51:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:51:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:51:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:51:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:52:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:52:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:52:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:52:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:52:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:52:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:52:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:52:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:53:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:53:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:53:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:53:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:53:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:53:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:53:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:53:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:53:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:53:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:53:26 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:53:26 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:54:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:54:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:54:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:54:35 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:54:40 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:54:40 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:54:42 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:54:42 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:54:44 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:54:44 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:54:46 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:54:46 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:55:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:55:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:55:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:55:55 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:56:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:56:00 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:56:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:56:02 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:56:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:56:04 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:56:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:56:06 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:56:47 user alert kernel: Intrusion -> IN=ppp0 OUT= MAC= SRC=84.245.201.188 DST=98.16.212.90 LEN=48 TOS=0x00 PREC=0x00 TTL=113 ID=31683 DF PROTO=TCP SPT=2526 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0
Jan 6 11:57:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:57:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:57:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:57:15 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:57:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:57:20 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:57:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:57:22 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:57:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:57:24 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:57:26 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANDevice:1".^M
Jan 6 11:57:26 daemon debug syslog: Destroying device "urn:dslforum-org:device:WANConnectionDevice:6".^M
Jan 6 11:57:44 user warn kernel: bcmxtmcfg: OAM loopback response not received on VCC 1.0.3
Jan 6 11:57:45 user warn kernel: bcmxtmcfg: OAM loopback response not received on VCC 1.0.4
Jan 6 11:57:57 user warn kernel: bcmxtmcfg: OAM loopback response not received on VCC 1.0.3


Lionhawk

join:2013-01-05
Broken Arrow, OK
reply to Lionhawk

Statistics -- xDSL

Mode: ADSL_G.dmt
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (1 dB): 18.7 14.0
Attenuation (1 dB): 44.5 19.0
Output Power (1 dBm): 19.4 11.9
Attainable Rate Rate (Kbps): 6240 1060

Path 0
Downstream Upstream
Rate (Kbps): 3584 768

K (number of bytes in DMT frame): 113 25
R (number of check bytes in RS code word): 0 0
S (RS code word size in DMT frame): 0.50 1.00
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25
INP (DMT symbol): 0.00 0.00

Super Frames: 0 0
Super Frame Errors: 93 0
RS Words: 0 0
RS Correctable Errors: 0 0
RS RS Uncorrectable Errors s: 0 0

HEC Errors: 3015 56
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells s: 1967017 0
Data Cells s: 8663 0
Bit Errors s: 0 0

Total ES ES: 995 0
Total SES SES: 365 0
Total UAS UAS: 453 453



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
reply to Lionhawk

We apologize that you are having problems with your service. If you would like us to investigate, please send us a PM with the phone number your DSL service is under or visit us at our Direct Support Forum »Windstream Direct. We'll take a look and be in touch.
Patricia
Support Specialist II
Broadband Tier II
--
We're here to help! wci.broadbandhelp@windstream.com


Lionhawk

join:2013-01-05
Broken Arrow, OK

It has largely been my experience that I as a user am going to know more about diagnosing connectivity issues than your techs, based off of my experiences in the past few days.

I posted my issue here because I have a level of respect for the knowledge of my fellow users, but what the heck, I'll PM details.

FYI I am not flaming, I'm just relating my experiences exactly as they have happened and tbh after I was promised a tech would be out yesterday and he/she never showed up and did not bother calling I could care less about being accused of flaming/trolling/whatever the kids are calling it these days.



nathanroe72
I love torque

join:2010-01-15
Senecaville, OH
kudos:1
Reviews:
·Windstream
reply to Lionhawk

Well looking at your modem stats, looks like there is a problem with your line. Larissa will run a line check and let you know what she finds. If she does find a problem she will let you know and take the appropriate action. Most things are beyond her control but she will start banging on doors to get higher ups to take notice.


Lionhawk

join:2013-01-05
Broken Arrow, OK

That is all I could ask for. My attitude stems from being ran around for a few days and I apologize for that and if we can get the ball rolling I'll take every word of it back.



nathanroe72
I love torque

join:2010-01-15
Senecaville, OH
kudos:1
reply to Lionhawk

You think a few days is bad, try three agonizing years like some of us :P Are we nuts? Probably... but we have every reason to be.

Keep us posted on what they tell you.


Lionhawk

join:2013-01-05
Broken Arrow, OK

Had a tech just here. He said he'd venture a guess it was a bad "pin." One of the many phone techs also mentioned not being able to "see a pin." Not sure what that means but he said he'd look into getting me on a new pin Monday.


wdleggett

join:2012-09-05
Winder, GA

Good luck, I've been having the same issues and they keep saying it's either the pin or my router causing the issue because the modem was in bridge mode, now it's dropping multiple times an hour out of bridge mode and they keep throwing modems at me and saying its the pin which was just changed Christmas Eve. Finally got a tech on the phone tonight that said it was due to the systems being overloaded and the latency causing the drops.


Lionhawk

join:2013-01-05
Broken Arrow, OK

Well we are still dropping connection, albeit at a reduced rate. I've had several runs of 9+ hours of constant connectivity since they swapped the pin, which is a drastic improvement. That said I am still dropping connection at least once an hour during peak hours.

I'm going to stop complaining as I see everyone else is in the same boat.

We'll just use this for the time being and on payday we'll go buy our own modem/router and switch to cable.


Jeffrez

join:2012-10-28
Jefferson, GA

1 edit
reply to Lionhawk

I'm still in shock that I was repaired yesterday after all this time and multiple times of asking for help, and multiple techs to my house.

I overheard the tech on the phone. Like you all ,there seemed to be no pin. Also something about a red light showing. He stated "I have no idea" a few times during this pin conversation. I hope you all can push and have your pins checked. Several times I requested help the request was cancelled and or the tech no showed. The WS gal that placed my last request purposely ask that the request not be cancelled and to make sure the tech was not to be a no show.

I hate to suggest squeaking until you drive them batty but what other choice do we have ?



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Jeffrez,
Please keep Pat, Larissa, and I updated on the status of your line. If ANYTHING comes up please let us know right away so that we can get it curbed.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

Expand your moderator at work