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dod1450

join:2013-01-05
Redwood City, CA

ATT U-Verse Support

I am getting very frustrated on dealing with ATT U-Verse tech support. I seems like they are not qualified on answering Ipv6 questions. They even had managed to get me to sign up for one time fee of $49 to talk to a tech who was not even train in U-Verse IPv4.
Also has anyone read the contract agreement that includes IPv6 which I do not have. How can one agree with the contract when it has something that was never given?

Thank you for reading this.


Kipper63
Premium
join:2012-12-30
Nashville, TN

The latest revenue enhancement strategy at AT&T U-Verse appears to be to dumb down the Tier 2 Support staff, then sell an additional support contract to allow customers access to reps trained the way Tier 2 used to be and ought to be trained.

How fast can I switch? Oh, wait. To whom can I switch?

I called Tier 2 Support, and requested a reset of my IP and a manual for the VDSL Modem they provided for the U-Verse High Speed Internet Service. The representative stated, "There is no possible way I can provide a manual for the modem. I am not provided a manual. Also, there is absolutely no way I can reset your IP. It is impossible to reset your IP." The rep explained she could only support what she was trained for, but added she did want me to know there was another technical support team that actually was trained in the issues at hand. ConnecTech, for a 12 month contract fee commitment, could help me with the settings questions addressed in the apparently top secret, unavailable VDSL modem manual.

Are you kidding?

No way.

Really. It was that bad.


UverseTech

join:2012-08-04
Reviews:
·Charter

ConnectTech are sub contractors these days, and they are not specifically trained or certified. They just dispatch on the next job, and most would not know how to go to the VRAD call MLAC and swap ports to get the new IP. ATT uses the sticky method of IP assignments, so unless a port swap is done you will have the same IP



r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX

My IP changed when I switched my modem.
--
...brought to you by Carl's Jr.


UverseTech

join:2012-08-04
Reviews:
·Charter

It will change with a new modem but the Connecttech contractors do not carry Uverse equipment. They are a value added service meaning everything is theoretically up and running fine and they do not swap uverse gear. They are typically dispatched for networking setup as well as AV devices.



Bill Neilson
Premium
join:2009-07-08
Arlington, VA
reply to Kipper63

Kidding? No

Welcome to more Corporate America



r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44
reply to UverseTech

said by UverseTech:

It will change with a new modem but the Connecttech contractors do not carry Uverse equipment. They are a value added service meaning everything is theoretically up and running fine and they do not swap uverse gear. They are typically dispatched for networking setup as well as AV devices.

I just posted to let Kipper63 know that if he really wanted to change his IP he can just get another modem like from craiglist or ebay.
--
...brought to you by Carl's Jr.

briartech

join:2005-12-23
Stamping Ground, KY
reply to dod1450

Thanks for this info. I am considering switching from AT&T DSL to UVerse because I can get twice the speed for the same money. The DSL support is somewhere between terrible and atrocious, so I guess there would be no change