4 edits | Modem?
Does start provide firmware updates of self purchased DCM476?
I was looking at teksavvy forums and they had an issue with DCM 475 where firmware was upgraded but some teksavvy customers weren't provided free firmware updates passed the 1 year warranty mark) so had to buy new modems or upgrade firmw themselves
So i'm worried if i should just buy modem from start and if so will start keep supporting the modem after 1 year (only firmware not hardware issues)? |
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 roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | The 476 has been on a while now an is very stable, but to answer your question we aren't able to provide firmware updates in self provisioned nor past the warranty period. Thanks. |
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| if the modem is rented and in case new firmware comes out, can we request new modem ? |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | If it's approved and there is a problem, yes. If just changing for the sake of changing then yes but you'd be responsible for shipping and change fees.  |
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| What do you mean by change fees? What kind of fees are those?
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | It'd be $20 for the shipping and modem swap. |
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| reply to bubbleboy
Thank you rocca for answering my question
Now to decide to rent or purchase from start ...that is the q lol |
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 GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3
 ·Start Communicat..
| reply to rocca
said by rocca:The 476 has been on a while now an is very stable, but to answer your question we aren't able to provide firmware updates in self provisioned nor past the warranty period. Thanks. I know that self-provisioned DPC3000s will fetch Cogeco's latest firmware right off the CMTS whenever it's available. Is there something different about the DCM475 that would prevent something similar from occurring? Just curious. |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | The 475 isn't certified for Cogeco, and Red doesn't do remote updates for TPIA. As for the 476 on Cogeco, it might, it might not, but isn't something we can count on and therefore isn't recommended. Red is much more strict, ie they will not even look at a trouble-ticket if the modem reports a different firmware. Customers that want to have the best experience should stick with firmwares that are approved.  |
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GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3 | 475! Right. Doh. For some reason I was blank and confusing the 475 with the 476. |
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