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reply to beachintech

Re: [Bill] $1.99 change of service fee for returning equipment

said by beachintech:

The fee is there to discourage people that add and remove boxes frequently for PPV events, sports events, etc. Been that way for a long time.

Correct. Prior to 2013, it was SUPPOSED to be manually input by the agent however a lot of agents weren't doing it. Now the biller auto populates it on changes of service. You can't even complete the job unless it's there.