Strange. I guess it depends who you speak to. When I called yesterday to cancel my telus service, I made sure to explain that the reason for that was the upcoming caps.
At first I was told that I might have been thinking of UBB, and that was scrapped. Explained this was different, and that notices went up both on the telus web site and on my online bill.
After a few minutes wait, the rep came back assuring me that yes, the caps were actually being reduced, but they were NOT going to be enforced, not now, not ever! She went on and added that telus could not do that (charge for exceeding the caps) "even if they wanted"...
I felt compelled to point out that the service agreement gives telus the right to do pretty much whatever they want, which they are. Also asked her what was the point of lowering the caps (and start showing the data usage on the bill), if the caps were not going to be enforced, but there was no answer to that.