said by altan:
With Charter direct gone, who do we direct these issues? I know calling their support is typically a waste of time.
Methinks something is up with channel 81.
In this new world of no charter direct, what's the best approach to get this resolved?
You only have three options, contact them via phone, contact them via chat, or go to you local office.
Good luck, and also, don't forget to ask for a credit, since you aren't getting what you paid for.