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klrtovfr

@charter.com
reply to Theta

Re: [HSI] Ultra100 Getting 12mbit - Constant problem...

Im having similar issues with a 100/5 in wisconsin. Getting anywhere from 5-66 download and 3-4 upload and 100-300 ping. Im an avid cod player on xbox and getting a lot of 2 bars out of 4 making the game unplayable. All customer service would do is reset connection from there end which does not help. signals all look good on modem.


klrtovfr

@charter.com
Using the online chat advisor they told me that they were boosting the power signal from the there end and reprovisioning the modem. First speedtest was 75 down 5 up but every test after has been around 50 down 5 up. ping has been 30-50ms. Is it normal to get half of the tier speed?