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marlz827

join:2013-01-06
Astoria, NY

2 edits

[Speed] RCN Astoria NY Speeds bad past 5pm

Hello everyone . For the past month my rcn has been really bad . For some reason after 5pm my speed goes from 50 mbps to about 1 3mbps . I called RNC many times and they always say they do not see a issue with the line .

Encoded Mac: 61e73bb63f05ceefc1924037bed4b6c372bbe8d5
Modem Mac: [removed for privacy]



Neiljoshua

join:2012-08-20
Astoria, NY

1 edit

I have been having the same problem over a month too. Astoria NY too.
I never had this problems when I had the 25 mbps tier. All my speed problems started when I upgraded to 50mbps/6mbps at the end of November last year.

Encoded Mac: 0da356710e0287693ba52084071147c656fba1bd
Modem Mac: [Removed]

Downstream Limit: 53000000
Return Frequency: 30700000

Upstream Limit: 6300000
Forward Frequency: 687000000
Forward Modulation: qam256(4)
Ret Channel Width: 6.4Mhz

Reboot My Modem Downloaded: 33MB in 60 seconds


marlz827

join:2013-01-06
Astoria, NY
reply to marlz827

Still pretty bad , did you have rcn come to your house yet?


marlz827

join:2013-01-06
Astoria, NY
reply to marlz827

RCN came to my house today the guy they sent laughed that i was getting such low speeds . he did the test at my house at 2mbps woot


Neiljoshua

join:2012-08-20
Astoria, NY

Did the tech find out the reason of the slow speeds?


marlz827

join:2013-01-06
Astoria, NY

He told me that he could not belive i am getting 1mbps , he laughed . That he would summit i mac address for testing . Did not een try to swap my modem or anything . I am going to order time warner today


marlz827

join:2013-01-06
Astoria, NY
reply to marlz827

It just upsets me that they wont give a answer and just keep billing me for 50 mbps , my cell phone is faster then my cable modem


Neiljoshua

join:2012-08-20
Astoria, NY

3 edits

Did he try at least with another cable modem?
I had a bad experience when they came to swap the Moca Adapter. The Tech didn't have a clue that he was supposed to replace the moca adapter. And Whenever I call customer service they always say that it seems that all is working well from their end.
I had my VOD problem resolved because of RCNCARES.

I did another test tonight and I got this:

Max Download Speed: 100Mbps
Max Upload Speed: 3427.07Mbps

Encoded Mac: 0da356710e0287693ba52084071147c656fba1bd
Modem Mac: [--------------------]

Downstream Limit: 53000000
Return Frequency: 30700000
Upstream Limit: 6300000
Forward Frequency: 687000000
Forward Modulation: qam256(4)
Ret Channel Width: 6.4Mhz

This is only a download speed, but I got this weird result. I wish I had those speeds and not this DSL phone line speeds.

I also noticed that any time that I go to rn.com, it always loads the DC rcn site, and not the NY rcn site.

My office has Time warner. The internet browser in the office always opens the NY RCN site.

This speeds are super slow. I can't use Netflix or Hulu plus on my apple tv. Even the economist app on my iPhone is taking for ever to download the audio part.

I wouldn't mind at least getting 20mbps download, but 2 mbps download speeds are not acceptable.

I hope RCN could fix this problem soon.


marlz827

join:2013-01-06
Astoria, NY
reply to marlz827

i feel they not even trying , make sure you call up and dispute the bill they giving me a hard time . I am paying for 50 and get 1-5 lol



beepinghit

@rcn.com
reply to Neiljoshua

said by Neiljoshua:

Did he try at least with another cable modem?
I had a bad experience when they came to swap the Moca Adapter. The Tech didn't have a clue that he was supposed to replace the moca adapter. And Whenever I call customer service they always say that it seems that all is working well from their end.
I had my VOD problem resolved because of RCNCARES.

I did another test tonight and I got this:

Max Download Speed: 100Mbps
Max Upload Speed: 3427.07Mbps

Encoded Mac: 0da356710e0287693ba52084071147c656fba1bd
Modem Mac: [--------------------]

Downstream Limit: 53000000
Return Frequency: 30700000
Upstream Limit: 6300000
Forward Frequency: 687000000
Forward Modulation: qam256(4)
Ret Channel Width: 6.4Mhz

This is only a download speed, but I got this weird result. I wish I had those speeds and not this DSL phone line speeds.

I also noticed that any time that I go to rn.com, it always loads the DC rcn site, and not the NY rcn site.

My office has Time warner. The internet browser in the office always opens the NY RCN site.

This speeds are super slow. I can't use Netflix or Hulu plus on my apple tv. Even the economist app on my iPhone is taking for ever to download the audio part.

I wouldn't mind at least getting 20mbps download, but 2 mbps download speeds are not acceptable.

I hope RCN could fix this problem soon.

If u get the dc site and want the NYC site ...go to upper left of webpage and select your city. Or just go to www.rcn.com/ny

marlz827

join:2013-01-06
Astoria, NY
reply to marlz827

I spoke with you earlier on chat and have received word from the local engineer.

The entire area of Astoria is affected being affected. They are working for a resolution
by next Wednesday, January 16th.



squirrel83
cheers

join:2005-05-02
Honolulu, HI

2 edits
reply to marlz827

I have been having the same issues near Astoria park. I have had the top tier plan for over a year and never had an issue until well after the Hurricane. The past month has been horrible, buffing on youtube videos is not fun. . . Its upsetting . . especially when you pay the price that we pay.


marlz827

join:2013-01-06
Astoria, NY
reply to marlz827

make sure you guys call they gave me 50.88 off my bill and will till they fix the issue


marlz827

join:2013-01-06
Astoria, NY
reply to marlz827

Still really bad , this is crazy less then my cell phone speed



lilhurricane
Crunchin' For Cures
Premium,Mod
join:2003-01-11
Purple Zone
kudos:57

(topic move) [Speed] RCN Astoria NY Speeds bad past 5pm

Moderator Action
The post that was here, has been moved to a new topic .. »[Speed] Woodside - Queens, NY


Neiljoshua

join:2012-08-20
Astoria, NY

1 edit
reply to marlz827

Re: [Speed] RCN Astoria NY Speeds bad past 5pm

Click for full size
It is January 17th and the speeds are still very slow

Neiljoshua

join:2012-08-20
Astoria, NY

1 edit
reply to squirrel83

Click for full size
At least you get 10 mbps.

I tried speakeasy.net and this results are the same.
Slow slow

marlz827

join:2013-01-06
Astoria, NY

somebody emailed me from RCN and said they upgraded the area thursday morning and should be better anyone try


Neiljoshua

join:2012-08-20
Astoria, NY

Click for full size
I don't see any difference tonight. I tried to call customer service last night but I was on hold for over 25 minutes. I will try to call this weekend again.

thecrisis

join:2006-01-13
Astoria, NY
reply to marlz827

On the 25/2 package - I've noticed very slow peak speeds this month as well in Astoria, Queens. Stange thing is that it's been only happening in the last couple weeks or so. Before then, rock solid 25/2 on my DOCSIS 3 modem. I'm getting the blue light on the modem, so I know it's bonding the channels. My guess would be is that they're performing some sort of maintenance and during peak hours the channels are being saturated. My latency during gaming is unplayable: 500ms - 3000ms.



squirrel83
cheers

join:2005-05-02
Honolulu, HI

I called yesterday here in Astoria and they are sending a tech out so hopefully they find the issue.


marlz827

join:2013-01-06
Astoria, NY

I have been in touch with a senior person in gmail , she told me they still have issues and stuff and will get back to me on monday



squirrel83
cheers

join:2005-05-02
Honolulu, HI
reply to marlz827

I have to say the tech dude came out yesterday and checked the wires and some other stuff. After everything he replaced the modem and I must say there is a noticeable difference. I guess I needed a new modem or maybe the modem need to be reconfigured.


thecrisis

join:2006-01-13
Astoria, NY
reply to marlz827

Do you have any update from the senior tech? Astoria peak speeds are still ridiculously slow and the latency is horrible.

Expand your moderator at work

negativeduck
Premium,VIP
join:2002-02-14
Centreville, VA
kudos:1
reply to marlz827

Re: [Speed] RCN Astoria NY Speeds bad past 5pm

Ok so last few weeks we did a good number of changes and upgrades in this area. We've got a few more that we want to work though but if you guys wouldn't mind following up tonight with how things are that would be great!
--
Bryan Laird
RCN Engineering


thecrisis

join:2006-01-13
Astoria, NY

Thanks Bryan, I will post my results tonight!


thecrisis

join:2006-01-13
Astoria, NY

I noticed significantly better latency and speeds during peak time last night!


Neiljoshua

join:2012-08-20
Astoria, NY

1 edit

Click for full size
I have been away for a couples of weeks. I am in the Astoria park area. I noticed a big improvement in the speeds. It is 7 pm, and the speeds are great. I did the test using my Cisco wireless router.

Thank you RCN!



thecrisis

join:2006-01-13
Astoria, NY
reply to marlz827

Very odd, I've noticed a significant decrease in speed again during peak hours. I'm getting 4~5mbps on my DOCSIS 3 modem in Astoria Ditmars. Not sure if this is snow related but I'll continue to monitor throughout the week.