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WOWWHAT

@wideopenwest.com
reply to outsider0

Re: No service in Dearborn last 8 hours or so

Is anyone else experiencing pixilated channels (all channels) since December 27, 2012? This occurs at approximately each evening about 7:30 - 7:40 PM, and continues until 11:40 PM. You can not understand one word or visually comprehend the picture. After today's outing in Dearborn and Dearborn Heights, Michigan the service was again pixilated within 20 minutes after service(s) had been restored, until 10:17PM tonight.
Several emails and attempts to reach WOW to address , which failed, as a busy signal was all multiple calls ended in. This morning a curt fellow (named Michael) at the service center for WOW made the one call I got through to them...useless. Several emails have been returned (canned answer, about how important customers are, but no resolve or plan of action. Is anyone else experiencing these outages ? This would be with Cable television, internet and telephone services.