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willardnigma
join:2013-01-05
Campbellsville, KY

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willardnigma

Member

[Troubles] Horrible response times, Two billing cycles, yet no c

- Address: Elkhorn, Kentucky

Since early november I have been experiencing Horrible Latency and bandwidth. Some speed test have shown a 0.3 mbps upload and download speed (and it was being tested with a direct connection to my own vpn on a dedicated 100mb connection) The test from the vpn to other servers are showing it's full bandwidth)

Considering this is month 3 of this horrible service I am furiated, multiple calls and chat's with customer service have just led to excuses and getting the run around. I've gotten full tracert logs to verify this is not an issue on my end, I have had a FCC auditor come out to my house and inspect my wiring, and everything has come back clear.

The excuses I get from customer service are as follows

It's a local outage (if so then shouldn't this have been fixed by now, or is windstream literally taking money from my entire town and not providing a decent service?)

It's you modem (considering I've been through 4 of them, including buying 2 aftermarket modem's shouldn't this have fixed the problem)

It's you house Wiring (all of this has been thoroughly tested multiple times to verify this is not the issue)

This is highly upsetting as I am an online college student. With the speed and latency like this I am unable to go to class as video streaming at the lowest quality requires buffering for over an hour, which by that time, class is over. I am losing tuition money, the money I pay for my family's xbox live, netflix, huluplus, and my world of warcraft subscription. If windstream is not going to fix the problem then what am I to do. Since I highly doubt you would reimburse me for the other services I have paid for, but due to neglicence I am unable to access.

here you will find a tracert and speedtest done to show some of the horrible connection quality I am recieving. And this is during a time when it seems to be better than usual. so not the speeds I am paying for.
»i48.tinypic.com/2yovmtd.jpg

I shouldn't have had to make more than one call on this matter, but I have called twice a day for the past 2 and a half months, and have chatted with numerous agents. The fact that I have had to come here for support is highly infuriating as I'm not paying to have to jump over hurdles myself.

Windstream has been late on fixing this, yet they haven't been late on billing me however. They want to be so greedy on money, I can and will take my money elsewhere, while thinking of opening up suit for breach of contract as I am supposed to receive at least half of the package I am paying for during peak times, yet on average it's a third.
Expand your moderator at work

Bodybagger
Premium Member
join:2010-03-30
Saint Matthews, SC

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Re: [Troubles] Horrible response times, Two billing cycles, yet

You may want to edit out any personal info when you post on the forum.. unless you're in Windstream Direct. As far as your post, this is just the typical Windstream garbage that everyone has been getting when they contact them. Still don't know how they are able to operate.

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream to willardnigma

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to willardnigma
Since you posted your account information in the thread (for future reference don't do that) I was able to pull up your account. The equipment in your area is over-utilized as you already know. Most of the equipment that your signal travels through is in Campbellsville KY. Currently the main Central office in that area is at the end stages of an upgrade. Once that work is complete we will move on to upgrading remote DSLAM's that run through that equipment.
In your case you are drawing from a remote, you will see a small improvement when the work is complete in Campbellsville but your service will not be restored completely until the remote is upgraded.
Most upgrades include running new fiber or ethernet, replacing the existing equipment completely with equipment that can handle the new feed, then we have to physically move the customers to the new equipment. With this amount of work the job is usually not completed very fast. That being said, I would be surprised if you saw complete relief before the end of 2ndQ or beginning of 3rdQ. I wish I had better news to give you.

Aaron
Specialist II
willardnigma
join:2013-01-05
Campbellsville, KY

willardnigma

Member

So if windstream has oversold and cannot provide what was promised (contract does state we would get at least half of the promised speeds. Yes I do read the fine print) Then why Am I unable to get any form of credit. The equipment is being over utilized, and was oversold, therefore windstream should compensate their long term members correct? Why didn't they upgrade BEFORE overselling?
malianx
join:2012-11-24
Clarendon, TX

malianx

Member

Not only that, he gave the easy solution right there to you, but they are either too stupid to acknowledge it, or too lazy to care that they are essentially stealing from us.

He clearly sates:

16:56:37 : James D.: For exmaple Netflix uses 32.7 percent of internet bacndwith, the use of such devices by 2 or 3 clients in home home will greatly affect the other clients in that area..we are working on fixing these issues

You control the lines WindStream, you CONTROL THE ROUTING TABLE. Give Netflix packets a lower QoS priority or overall rate limit the damn hog.

The power is in the hands of provider, they CHOOSE to be evil.
Slipen
join:2010-04-18
Cairo, GA

Slipen to willardnigma

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to willardnigma
16:53:42 : James D.: it can't be oversold because we can't have more connections than available pins.

The reason for more and more people getting dropped and then reconnected? I didn't use to have problem staying connected now I get disconnected 3-4 times a night in the small window I am on.

17:06:37 : James D.: some customers are using too much bandwith causing others not to have enough, everyone has a tablet, a phone a sling box, a roku box, a netflix box etc...

This is funny because Windstream has been pushing the Roku boxes for almost a year atleast in our area. I know we have the DSLam @ 98% capacity for awhile now. You know your equipment can't handle the bandwidth usage these products require but you keep selling them on systems that are maxed out.

It is known most Windstream customers net are unusable after 7-8pm 7 days a week.

Most credit is 10 dollars a month, it will only end when someone has the resources to hire a lawyer and proceed with class action. When you call Windstream they make it sound like a little problem, when in fact it is a problem happening all over in areas they serve.

malianx
join:2012-11-24
Clarendon, TX

malianx

Member

I'd be a happy happy man if I was just screwed after 7pm. I haven't had even 1mbit in a month, any time of the day.

I've even been checking between 2-5am, 1mbit.

marbles90
I love torque
join:2010-01-15
Senecaville, OH

marbles90 to malianx

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Funny how they admit how much bandwidth Netflix pulls and the fact that it will affect other customers in the area. But the irony is this, WS is pushing this 'Merge' service and including 12 months of free Netflix service. So if Netflix is to blame (or one of the key players) then why push something that causes the problem on the first place? Its like Social Security, we know that we are paying out more than we putting into it. Instead of trying to actually to fix the many problems we'd rather just sink the ship and do it quickly. I see no logic in any of this. If you think it makes sense or think it does more good than harm, then you're a buffoon. Now here is my next point, my dslam is plagued with the latency outage nonsense so who in their right mind actually tries to Netflix or some other streaming service? You know they have to be affected by others in the area doing the same thing. They certainly can't be hogging all the bandwidth to themselves and be literally using it every night from 5pm until 1am. Besides in my area, I have no idea who even has the mental capacity to even use a computer or have any needs for the internet besides email or online classes. WS it has been 3 years since the original issue took place, fix your crap now. I swear a monkey equipped with an oven mitt could fix this faster and do a much better job.
SENeb
join:2013-01-07

SENeb to malianx

Member

to malianx
said by malianx:

Not only that, he gave the easy solution right there to you, but they are either too stupid to acknowledge it, or too lazy to care that they are essentially stealing from us.

He clearly sates:

16:56:37 : James D.: For exmaple Netflix uses 32.7 percent of internet bacndwith, the use of such devices by 2 or 3 clients in home home will greatly affect the other clients in that area..we are working on fixing these issues

You control the lines WindStream, you CONTROL THE ROUTING TABLE. Give Netflix packets a lower QoS priority or overall rate limit the damn hog.

The power is in the hands of provider, they CHOOSE to be evil.

I'm sorry but having Windstream give priority to one set of traffic over another is NOT what we want. Once they start doing this and the issues in your area are resolved, you will be angry because your Netflix videos will be crappy.

I can imagine the frustration of having a crappy connection but you have to see this from both sides.
malianx
join:2012-11-24
Clarendon, TX

malianx

Member

I sure as hell want it. I don't use netflix and I'm currently unable to use SSH, FTP, HTTP, NTP or any of the other protocols needed to DO MY JOB.

If one service is using 32.7% of the traffic then, yes there's a problem with that service and it needs to be throttled.

I'm sorry if that would mean you have to wait 30 seconds for your video to start up, while giving me the ability to continue working.
willardnigma
join:2013-01-05
Campbellsville, KY

willardnigma

Member

The fact of the matter is, this has been a problem for a several months, yet I have not recieved a single credit. I pay 130 a month for phone internet and satelite, well phone is required for dsl in my area (dunno why) and the internet is useless for what I pay for.

on top of that it's preventing me from using other services I PAY FOR

netflix
4 xbox live accounts
4 world of warcraft accounts
a vpn for secure web browsing
a remote server for minecraft

I am unable to use these services due to windstream, so if this issue is not resolved I will file a civil suit. It's only 75 dollars to file in my town. (I can recover every penny I lost as well as have a city ordinance put in place and get the city to remove the tax breaks it gave to to windstream and prevent them from advertising false speeds in our area.

I can and will request a jury hearing instead of a single judge (it can be done on any civil suit with damages over 20 dollars) How many of the jurors will be windstream customers that are probably experiencing or have experienced the same thing?)
willardnigma

1 edit

willardnigma

Member

HERE is a chat transcript from the previous chat
I am forwarding this to the BBB and FCC in 24 hours

16:13:39 : Thank you for chatting with Windstream. If you need further assistance please wait, you will be connected with a represntative shortly.

16:13:45 : You are number (5) in queue.

16:16:49 : You are number (4) in queue.

16:17:59 : You are number (3) in queue.

16:19:34 : You are number (2) in queue.

16:21:24 : You are next in queue...

16:21:49 : You are next in queue...

16:30:24 : You are next in queue...

16:39:20 : James D. has joined this session!

16:39:20 : Connected with James D.. Your reference number for this chat session is 457316.

16:39:25 : James D.: Welcome to Windstream Chat, my name is James, how may I assist you today?

16:41:28 : William Davis: Could I request a transcript fo this chat sent via email?

16:41:38 : William Davis: transcript of*

16:42:08 : William Davis: to williamdavis@live.com

16:42:30 : James D.: we can't send you the chat transcript, you can save it on your end if you choose to

16:42:36 : William Davis: ok

16:42:44 : William Davis: - Required Information:

Since early november I

16:43:11 : William Davis: Since early november I have been experiencing Horrible Latency and bandwidth. Some speed test have shown a 0.3 mbps upload and download speed (and it was

16:43:20 : William Davis: being tested with a direct connection to my own vpn on a dedicated 100mb connection) The test from the vpn to other servers are showing it's full bandwidth)

16:43:30 : William Davis: Considering this is month 3 of this horrible service I am furiated, multiple calls and chat's with customer service have just led to excuses and getting the run

16:43:39 : William Davis: around. I've gotten full tracert logs to verify this is not an issue on my end, I have had a FCC auditor come out to my house and inspect my wiring, and everything

16:43:50 : William Davis: has come back clear.

16:44:01 : William Davis: The excuses I get from customer service are as follows

16:44:09 : William Davis: It's a local outage (if so then shouldn't this have been fixed by now, or is windstream literally taking money from my entire town and not providing a decent service?)

16:44:18 : William Davis: \It's you modem (considering I've been through 4 of them, including buying 2 aftermarket modem's shouldn't this have fixed the problem)

16:44:27 : William Davis: It's you house Wiring (all of this has been thoroughly tested multiple times to verify this is not the issue)

16:44:40 : William Davis: This is highly upsetting as I am an online college student. With the speed and latency like this I am unable to go to class as video streaming at the lowest quality

16:44:52 : William Davis: requires buffering for over an hour, which by that time, class is over. I am losing tuition money, the money I pay for my family's xbox live, netflix, huluplus, and my

16:45:02 : William Davis: world of warcraft subscription. If windstream is not going to fix the problem then what am I to do. Since I highly doubt you would reimburse me for the other

16:45:14 : William Davis: services I have paid for, but due to neglicence I am unable to access.

16:45:22 : William Davis: here you will find a tracert and speedtest done to show some of the horrible connection quality I am recieving. And this is during a time when it seems to be better than usual. so not the speeds I am paying for.

16:45:34 : William Davis: »i48.tinypic.com/2yovmtd.jpg

16:46:12 : James D.: I understand your frustration and apologize for that really

16:47:27 : James D.: I see there are issues in your area causing the slow speed, the outage number is INC000011366051

16:47:52 : William Davis: why has this outage taken months to resolve?

16:48:14 : William Davis: why weren't customers formaly informed of this outage?

16:51:22 : James D.: i don't know why it takes so long to be resolved as this is being handled by our engineering group the documention on the outage says " s dslam over - utilized - 98% in the 99th "

16:51:57 : James D.: It's possible that the area has overgrown the bandwith capacity of the box

16:52:13 : William Davis: so windstream knowingly oversold it's bandwidth

16:53:42 : James D.: it can't be oversold because we can't have more connections than available pins

16:54:06 : William Davis: so if this has been going on for 3 months, why has windstream not bought the sufficient equipment. They have enough clients and income to support upgrades

16:54:57 : James D.: lately the bandwith usage per customer has been increasing al lot specially due to heavy usage of video streaming and high definition data transfer

16:56:16 : William Davis: video streaming has been on an increase for months, the numbers have been known for ages

16:56:37 : James D.: For exmaple Netflix uses 32.7 percent of internet bacndwith, the use of such devices by 2 or 3 clients in home home will greatly affect the other clients in that area..we are working on fixing these issues

16:56:57 : William Davis: therefore a large company should have the brainpower and resources to plan ahead, correct?

16:58:33 : William Davis: instead windstream continues to keep advertising in our area with false promises of speeds they can't provide, why is that?

16:58:52 : James D.: I'm really not in a position to give you an accurate answer to that question , my answer would most likely be an opinion

17:01:25 : William Davis: but you did pretty much say windstream has oversold it's services and failed to anticipate it's clients needs

17:01:38 : James D.: My department handle the support part of windstream of the broadband service, I don't have enough info to answer how the marketing group choose to advertise service per area

17:01:41 : William Davis: so it's pretty safe to say I should leave you as a customer right?

17:02:42 : James D.: I never user the world "oversold" I did say " it can't be oversold because we can't have more connections than available pins"

17:03:17 : William Davis: bandwidth has been oversold

17:03:32 : James D.: bandwith can't be oversold

17:03:55 : William Davis: if not, then explain the dslam being overutilized

17:04:07 : James D.: we don't charge customer per bandwith usage

17:06:23 : William Davis: yes you do, otherwise you wouldn't have packages based on speed

17:06:37 : James D.: some customers are using too much bandwith causing others not to have enough, everyone has a tablet, a phone a sling box, a roku box, a netflix box etc...

17:07:10 : James D.: I'm pretty sure at the time the equipment was set in your area, some of these devices were not even in concept, in all what I'm tryin to say is we are aware of teh issue and workingto fix it

17:07:38 : William Davis: yes, you have so many customers, and you cap bandwidth based on the package they bought. but not having enough resources to provide said bandwidth = overselling the bandwidth

17:08:22 : James D.: no sir we don't have a bandwith limitation per customer base on the service they purchase

17:09:22 : William Davis: then what is the difference in the packages you sell?

17:10:02 : James D.: the difference is the speed, not the bandwith

17:10:57 : William Davis: bandwidth is one of the things that determines the speed of the internet connection

17:13:07 : James D.: That is correct

17:13:47 : James D.: the wider the bamdwith available , the more data travels tru

17:14:37 : William Davis: yes, which affects speed, the other important factor is latency

17:15:17 : William Davis: so don't try to pull a fast one on me, you have no Idea what my job is

17:17:20 : William Davis: it's bad when pinging oogle takes over 400 milliseconds, I'm still waiting for this issue to be resolved

17:17:22 : James D.: I apologize if you feel that way, I just want to make sure we're not confusing bandwith and speed while trying to answer your question "then what is the difference in the packages you sell?

17:17:55 : William Davis: when is this issue going to be resolved?

17:19:46 : James D.: Ther is no estimate repair time posted as we speak, I can set an automated call to notify when it is

17:20:24 : William Davis: why has it taken over 2 billing cycles to resolve this issue?

17:20:24 : James D.: There is no estimate repair time posted as we speak, I can set an automated call to notify you when it is, sorry for the typo

17:20:49 : William Davis: yet customers were bnot informed, yet no form of credit issued to the affected customers

17:21:46 : James D.: You will get credit if you contact the billing department

17:22:06 : James D.: and I agree thaty customers should be informed of these outages

17:24:44 : William Davis: if it was a wide area outage, then why should the customers take the step? Why can't your company take the first step for once?

17:27:11 : James D.: I understand your frustration and apologize for that really, if that was my decision to make I would have gone that route, as for why it's not that way I really don't know

17:29:21 : William Davis: ok how do I cancel my account>

17:30:45 : James D.: You can contact the business office at 1-800-347-1991 to make any change to the account including terminating service

17:31:15 : William Davis: what information will I need to do so?

17:31:30 : William Davis: and what are the hours of operation for that number?

17:32:05 : James D.: The phone number and the name on the accoun, they will alsio ask you to verify personal infos

17:33:40 : James D.: Is there anything else I may assist you with?

17:33:51 : William Davis: 17:31:30 : William Davis: and what are the hours of operation for that number?

17:34:41 : James D.: Monday to Friday 9am to 7 pm , Saturday 9am to 5pm
willardnigma

willardnigma

Member

I have tried to be civil. Upgrading equipment shouldn't take long. I work for a data center. All we have to do is order the new equipment (ships in 2 weeks tops) set up everything (about 1-2 days depending if we're doing a hotswap to minimize downtime or shutting everything down to transfer the data over)

Yet this has been a problem they have been aware of for months, MONTHS!

As for the comments of new fiber being installed, this is a small town. No one has had that installed, and the only time I've seen the windstream agents away from the office is when they're inspecting (not replacing) a damaged NIC or installing service in a new home.

I am tired of the lies.

I have the paperwork here right now. I need a formal contact for windstream to mail the court subpoena to. Does anyone have that information?
SENeb
join:2013-01-07

SENeb to malianx

Member

to malianx
Throttling is not the answer. Upgrading equipment and infrastructure is what many ISPs need to be doing, including WS.

The number of customers who have no issues greatly outweighs those who are having issues. If WS was to start throttling because a small percentage of their users are having an issue, many many more people would be angry.

I completely understand how annoying your issues may be but there is no one switch or no one fix that will bring everyone to where they want to be.

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream to willardnigma

Premium Member

to willardnigma
willardnigma,
Regarding the fiber install, I was not referring to people having fiber installed or run to their homes. Customers typically have to pay for fiber to be run to the premise, unless they are part of a new development. I was referring to fiber being run to the central office, switch, DSLAM, uplink, or the fiber ring (backbone) is being upgraded.
The type of equipment we utilize such as DSLAMs, switches, and routers are not the type that are kept on the shelves in a warehouse until they are ordered by an ISP. They are built to specific specifications and requirements with the intent on servicing a specific amount of people. In some cases each individual fiber strand or copper pair needs to be spliced into the new equipment individually (this is after the fiber is ordered, a trench dug, fiber laid, and buried). Sometimes this can be hundreds, thousands, and in some cases 10's of thousands of strands or copper wires. Once everything is wired, and tested, management software is written from scratch (it takes into account the number of customers, topographical info, available speed profiles, and types of technology, etc.) Then we physically move customers one by one to the new equipment and test as we go to verify stability, bandwidth, etc. The extra testing as we roll customers is to verify that the customer will not have issues on the new equipment.
Another point to take into consideration is that the equipment we are upgrading most likely does not service just one small town, depending on the area, layout, equipment, and number of people it could service several. Comparing a project like this to replacing a few pieces of equipment in an office is not really an accurate or fair comparison. However, I do understand how you could jump to that conclusion.
I understand you are frustrated, and living in an area that was over-utilized (and repaired) myself I know the headaches it can cause.
Your phone number was deleted from the thread, send me a PM and I will have a credit request submitted so that you can receive credits for the duration of the work.

Aaron
Specialist II
willardnigma
join:2013-01-05
Campbellsville, KY

willardnigma

Member

Equipment is being overutalized. If this process takes months to do, then why wasn't it planned out before the current equipment maxed out? Why is windstream still advertising speeds they cannot gurantee in my area? Why is windstream putting all thier money into advertising, but no effort is being seen is maintaning equipment from what I can see?

and a 10 dollar credit doesn't cover how much you're company has made me lose, therefore I am going with the civil suit since the rep on the phone today thinks 10 dollars is compensation despite the amount I pay, how long I have been a customer, AND HOW LONG THIS HAS BEEN OCCURING.
Expand your moderator at work

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream to willardnigma

Premium Member

to willardnigma

Re: [Troubles] Horrible response times, Two billing cycles, yet

I honestly can not speak toward the advertising in your area as I do not live there and I can not find any area specific ad's. Regarding why it wasn't planned, that is slightly harder to explain via text. But it basically boils down to that we are in no way the only ISP having issues, and are in no way the only ISP that was caught unawares. In fact almost every ISP has issues like this to varying degrees. We were all surprised by video streaming and companies like Netflix. Netflix uses nearly 1/3 of ALL available bandwidth nationwide(»news.cnet.com/8301-1023_ ··· america/), throw youtube, and the bunches of other streaming services the popped up at the same time and that is a lot of bandwidth being used.
But to answer you question, no ISP foresaw this. The main reason for that is that it is very difficult to guess what the next to great technology will be, or in what direction peoples interests will go with 100% accuracy. As for how long this has been occurring please refer to my earlier post.

Aaron
Specialist II
willardnigma
join:2013-01-05
Campbellsville, KY

willardnigma

Member

It's not easy to predict, but what is predictable, how much the current equipment can handle.

Each customer buys a package that includes a certain speedcap correct? All you have to do is know how much the equipment can handle, and do the math, and not oversell.

You cannot blame netflix seeing as the bandwidth is capped depending on the package the person has bought. If that bandwidth is not available then why keep selling it?

It's like me knowing I have 10 candy bars, yet trying to sell 15 knowing that the other 5 will take weeks for me to deliver. Then blaming people eating the candy bars they bought for the problem.

Netflix doesn't eat up too many resources when they bandwidth is supposed to be there anyways for the customer, and the dslam can only handle so many connections.

As for all ISP's having problems, not one person in my town is complaining about comcvast doing this. I've been monitoring my friends line, He pays for 8mbps, yet gets on average 26. I pay for 3 and get 0.6 If I was within range for them, I would have switched a month ago.
willardnigma

willardnigma

Member

Due to a lack of evidence supporting windstream is actually working on this (it's been months ongoing) I am seeking legal action. Could someone please provide the address needed for a court summons. Last chat agent stated they could not provide this information for security reasons.
Maar
join:2009-04-09
Story, AR

Maar to willardnigma

Member

to willardnigma
said by willardnigma:

It's not easy to predict, but what is predictable, how much the current equipment can handle.

No matter how oversubscribed an area is. Windstream never stops selling new accounts. Even though your area is oversubscribed, if your next door neighbor wanted 10 DSL lines installed. Windstream would install them without blinking an eye. Bunch of greedy whores don't give a damn about you as a customer. They only care about $$$$$$$$$$$$$$$$$$. Good luck, you are gonna need it.
malianx
join:2012-11-24
Clarendon, TX

malianx to willardnigma

Member

to willardnigma
You must not have looked at:

»www.windstream.com/Terms ··· ditions/

Problem 1. You cannot just go straight to court.

10. Dispute Resolution. By utilizing Windstream’s Services and agreeing to these Terms, you agree to the
following dispute resolution procedures. You and Windstream agree to waive any right to a trial by jury in a court of general jurisdiction and any right to participate in a class action or consolidated action regarding a dispute as defined below. Specifically, you and Windstream agree to waive any right to pursue a dispute by joining a disputed claim with the disputed claim of any other person or entity or to assert a disputed claim in a representative capacity on behalf of anyone else in any lawsuit, arbitration or other proceeding.

Sure you can take them to small claims for a few dollars, after the arbitration period you HAVE to follow, but that brings me to the following problem.

Problem 2. You cannot win, even in small claims court anyway.

• Internet/Broadband. Speeds are distance-sensitive and availability by address varies. We strive to provision the line up to the maximum speed required to support the qualified and subscribed Service but actual speed will vary based on factors such as the condition of wiring inside a specific location; computer configuration; network or Internet congestion; and the server speed of the websites accessed. We cannot guarantee speeds or uninterrupted, error-free service.

You agreed to these things when you started using the service. You're in the same boat the rest of us are.
willardnigma
join:2013-01-05
Campbellsville, KY

willardnigma

Member

Not actually. Some of the regulations put forth in my city of residence has some legal statutes that override the arbitration period. As for the speeds, the fine print on the contract I signed (which was quite a while ago) is worded much different than what you see today.

It states that during peak times I am to receive half of the promised bandwidth allocation, that service outages would be dealt with in a prompt weather, and I would be reimbursed or pro-rated for extensive lasting 48 hours or more, outages (unless the outage was due to severe weather, faulty equipment or wiring on my end, or a state of emergency being issued in my area)
malianx
join:2012-11-24
Clarendon, TX

malianx

Member

Good luck with that, Let us know if you get reimbursed for the service they aren't providing you.

I highly doubt it.