said by MFido:
I see nothing wrong here. I assume these:
You asked for a 18M service. They ship you a Docsis 2 modem. You changed your mind and ask for 28M = Docsis 3 modem.
Technically, Teksavvy can give you 28mbit service on a Docsis 2 modem if they want to. That doesn't change until April. It doesn't make it a good idea. Much much better to get the $99 modem than the $75 modem.--