| [IA] Pace HD DVR I am on my 3rd Pace DVR box from Mediacom. The first two died and I lost all of my saved programming. This box is starting to act funny also. You can't fast forward some shows that have been recorded and the recorded program skips and the sound flakes our at times. I currently have a Pace TDC 779X. Is this the latest version of HD DVR that MC has available. Can you request a better one? From the Dubuque, IA area. |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | I will be happy to look into this for you. Can you send me an IM with your account or phone number? |
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Thanks Chad. I have logged in now and will message you.
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | You are welcome. |
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Reviews:
 ·Mediacom
| reply to SportsJunkie
That is a really old dct. I think that was the first DVR from Pace that Mediacom used. Very loud and the blue LED that you can't see during the day but it's too bright during the night. Unfortunately unless Chad helps you you can't expect that a tech will have a specific DCT you want.
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I speak for myself, not my employer. |
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| I hope Chad can help. I really hate this DVR besides the performance issues I am having. It's hard drive is too small and the guide interface is frustrating. Any recommendations on a better DVR that MC offers? |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | I will do everything I can to get this issue resolved. |
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 drslashGoya AsmaPremium
join:2002-02-18
Marion, IA | reply to SportsJunkie
[side issue] And Mediacom thinks they can retain me as a TV customer when I hear about things like this? DirecTV installs brand new equipment with the latest technology. |
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| drslash - it is frustrating to be a long term MC customer. My promotions just ended and I'm now paying a ridiculous amount for TV service. Internet is $49.95. Phone is $9.95. But TV is $111.70!! Taxes: $9.93. That is a total bill of $181.53!! It was $124 the prior month. I have one DVR, one additional HD receiver, digital tier, and the SportsPak. I can get all the same programming and MUCH better equipment from DirectTV for around $65 a month for the first two years and then around $85 thereafter. I'm not saying that DirectTV doesn't have their own issues but MC isn't even the same ballpark as DirectTV as far as price/equipment/programming. I have been a long time customer and prefer to stay. But, they are going to need to get me a better DVR and be reasonable on price. It will just be MUCH cheaper for me to keep internet/phone with MC and move my TV to DirectTV.
I called to get some price help and am told they can give me 10% discount of TV programming for 6 months which amounts to about $6 a month. Really, $6 a month? I tell the CSR that just isn't good enough and I'm told to cancel my TV service for 3 months so they can then give me a "new customer promotion" which "is really a good deal". Really? I'm supposed to go without TV service (we don't get over the air reception in Dubuque, IA) for three months so I can then magically re-qualify for new customer status. Wow, that makes me feel valued as a long term customer. Why even have a 'loyalty' dept to help retain customers if it is only geared toward getting new customers? It just leaves such a bad taste in your mouth you want to dump everything with them. It's like the have figured that if people haven't left by now then they will probably never leave. |
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| reply to drslash
said by drslash:[side issue] DirecTV installs brand new equipment with the latest technology.
In addition Directv has some really good DVR's. I have MC for Internet and have looked at MC's TV offerings but their DVR's are in the stone age.Even worse their prices are even more than Directv. It would not be so bad if the crummy Pace DVR's did not cost so much to use.
I have Directv and a HR34 Genie DVR. It has 5 tuners and a 2 TB hardrive and many other top notch features. You would have to really be a hardcore TV addict to fill it up. |
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| reply to kelley3249
said by kelley3249:It will just be MUCH cheaper for me to keep internet/phone with MC and move my TV to DirectTV.
Here is what I have done for the past 17 years. I churn. I have had Directv, Dish, Mediacom,and Comcast as TV providers. I sign up for a 2 year contract getting huge new customer discounts and new equiptment. At the end of the contract I approach the company asking another 2 year discounted deal. Rarely do I get one. So I churn. I go to another different provider and get the new customer discount. And then I do it all over again. I have been with Mediacom once, Comcast once, Directv 5 times and Dish 2 times.
FWIW both Dish and Directv have superior offerings compared to the cable companies and they are cheaper with much better equipment. |
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1 edit | reply to SportsJunkie
Well, the tech just left and replaced by buggy Pace TDC 779X with a Pace TDC 778X. Really? |
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| That one is a little bit better but I still recommend using component/composite cables and not using HDMI at all.
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I speak for myself, not my employer. |
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| reply to drslash
AFAIK DirecTV leases their equipment so eventually they will start recycling their equipment.
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I speak for myself, not my employer. |
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| said by Anonymous:AFAIK DirecTV leases their equipment so eventually they will start recycling their equipment.
I have been Directv customer 5 different times. Yep you read that right 5 new different installs. Every time I got NEW equipment and always the latest and greatest. Installs and equipment was always free but with a 2 year contract with a minimum of a Basic Programming package.
I think they recycle equipment to replacements to existing in contract customers - not new customers. |
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Reviews:
·Mediacom
| OK but it still does not mean you are guaranteed to get new hardware every single time. You can't blame companies for recycling. These DCTs can cost $500 or so each and it just does not make any sense to trash them after you get done with your 2 year contract and cancel it (most people play the game to save money like you do).
I will say that Mediacom is using some DCTs that should have been phased out long time ago. But that's not up to me. I like new equipment too BTW
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I speak for myself, not my employer. |
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| said by Anonymous: You can't blame companies for recycling.
Agreed. I would expect units to be re-furbished, at least getting rid of the beer stains and cigarette smell.  |
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Reviews:
·Mediacom
| said by Lazy Senior:said by Anonymous: You can't blame companies for recycling.
Agreed. I would expect units to be re-furbished, at least getting rid of the beer stains and cigarette smell. Or not using Sharpies to fix scratches...
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I speak for myself, not my employer. |
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| reply to Anonymous
said by Anonymous:That one is a little bit better but I still recommend using component/composite cables and not using HDMI at all.
Why not use HDMI? Do they cause problems? |
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Reviews:
·Mediacom
| HDMI ports will eventually fail. You either get nothing at all or no audio. Any silver Pace DCT is older and has this issue (some more than others).
The latest DCTs from Pace (that Mediacom is using) are black
»www.pace.com/americas/products/s···rng150n/
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I speak for myself, not my employer. |
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