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Waterloo, ON
reply to Ridata101

Re: Express only 12mbps?

I recently had the same issue as I had an old DOCSIS 2.0 modem.

I was never offered a 300GB plan. I rented my modem and swapped it out.

I have run several speed tests and performed various file transfers. I have not had your issue with the new "modem" (set to bridge mode - I have my own firewalled router), but have seen others with it, or other issues such as just outright connection issues via wifi.

I've been able to easily exchange files at speeds well above 50kbps. That being said, this may be a great opportunity to

a) have them check it out and resolve the issue then

b) just tell them you have had enough and are cancelling, as yyzlhr stated.