Topic 'Weird Caller ID issue' in forum 'VOIP Tech Chat' - dslreports.com

Re: Weird Caller ID issue

Tue, 08 Jan 2013 10:03:43 EDT

TheMole posted : i tried using a CallWithUS trunk and set callerID to my 973 home phone number.

The CID displayed on my work phone was 212-

This has to be a problem with Lightpath. I'm guessing it has something to do with the porting of the 973 from Optimum Voice.
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(1) It's either 99¢ or $0.99; not .99¢ (2) It's "so MUCH fun" not "so fun"

Re: Weird Caller ID issue

Mon, 07 Jan 2013 20:40:55 EDT

TheMole posted :

said by MartinM:

Just to make sure I understand, when you call from Home, with your Asterisk System, the calls go through VoIP.ms.

Correct.

You call that a number at your office, and the Caller ID number is now incorrect since your office switched to SIP Lines. Is that correct?

Correct. And the CID number is incorrect in an odd way -- the NXX-XXXX portion of the number is correct, but the area code is some other area code from the NYC Tri-State area (Long Island, Westchester, NYC, etc).

And to clarify, my office and home are not connected in anyway - presumably, the call goes over the PSTN when it leaves VoIP.ms(?).

1. Do you see the proper CallerID number in the VoIP.ms CDR?
2. Can you replicate this by calling your office number with another phone, such as a cel phone or traditional line?

Yes, CID records in VoIP.ms CDR are correct.

I have not been able to replicate this problem with a cell phone. I haven't tried another provider - but will do so and report back.

One additional bit of information: the 973 number (my home phone) was ported within the last year from Cablevision Optimum Voice service to VoIP.ms.

My office uses Lightpath (a cablevision company) for SIP voice services.

Is it possible there is an issue going on internally at Cablevision where they are somehow still mapping the 973 number back to their plant?
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(1) It's either 99¢ or $0.99; not .99¢ (2) It's "so MUCH fun" not "so fun"

Re: Weird Caller ID issue

Mon, 07 Jan 2013 17:25:40 EDT

MartinM posted : Just to make sure I understand, when you call from Home, with your Asterisk System, the calls go through VoIP.ms. You call that a number at your office, and the Caller ID number is now incorrect since your office switched to SIP Lines. Is that correct?

If it is:

1. Do you see the proper CallerID number in the VoIP.ms CDR?
2. Can you replicate this by calling your office number with another phone, such as a cel phone or traditional line?
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Martin - VoiP.ms

Weird Caller ID issue

Mon, 07 Jan 2013 14:33:37 EDT

TheMole posted : I've been using voip for the better part of 4 years. i currently use VOIP.ms for termination and have an asterisk server behind that for all my inbound and outbound calls to my home.

i set my CID locally in asterisk by extension (as opposed to at via VOIP.ms's panel) as i use different outbound CIDs for different purposes.

this setup described above is for home use.

at work, we have a cisco system managed by our IT infrastructure team (I have no management responsibilities for that equipment). recently, they began migrating individual DIDs over from analog PRI lines to SIP (dare I say "SIP Trunks") via lightpath. the migration of my DID happened 3 or so weeks ago.

once the change to SIP occurred at work, calls from my home phone to me at work come up with a different area code, but same NXX-XXXX (local 7) number.

For example, if my home phone number is 973-555-5555, when i get a call from home, the number is 212-555-5555 or some other area code in the NYC Tri-State Area, I've seen 718, 917, 646, 212 areas codes over the past several weeks.

I have had no other issues with my outbound CID at home with calls to any other carriers/destinations.

My IT Infrastructure guys tell me that LightPath supplies all the information regarding CID to them, and that nothing is transformed at equipment locally here at work.

Any thoughts?
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(1) It's either 99¢ or $0.99; not .99¢ (2) It's "so MUCH fun" not "so fun"