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dtitzer

join:2006-11-08
Glen Burnie, MD

Returning unneeded tuner boxes

I have too many boxes, and after re-evaluating my needs, am willing to drop to only one tuner/dvr box. What's the lead time on getting somebody to swing past my house and pick up the extras?

Also, I'm considering dropping my home phone service too. I don't get enough out of the service, and my security system no longer has a hard line phone connection. Can I keep just internet/TV?


UnnDunn
Premium
join:2005-12-21
Brooklyn, NY

They don't send anyone to pick them up. They send you boxes with pre-paid mailing labels on them, and you have to ship them back yourself. Or you can take them to your local Verizon FiOS store.


fishacura

join:2008-01-25
Phoenixville, PA

I just did this.....easy as cake. They sent a box/label and I just put it in the box and dropped off at UPS store.


dtitzer

join:2006-11-08
Glen Burnie, MD
reply to dtitzer

Thanks. They're always up and down the street, so I wasn't sure if they retrieved them or not.

Sorry about asking two questions. I'll pose the second one as a separate posting.



incognito_2u

join:2005-03-15
Malverne, NY
reply to dtitzer

Make sure that you get a receipt and Tracking number from UPS. This prevents any "issues" with Verizon saying they didn't receive your returns!!!
--
"I'm an Analog guy in a Digital World!"


dtitzer

join:2006-11-08
Glen Burnie, MD

Had that happen with Comcast, and they were downright crappy about it. Was only missing a power cable, too!


dtitzer

join:2006-11-08
Glen Burnie, MD
reply to UnnDunn

Have Verizon Wireless stores, but not for FiOS.



ITALIAN926

join:2003-08-16
kudos:2
Reviews:
·Verizon FiOS

Gambrills
2616 Chapel Lake Drive
Waugh Chapel Plaza
Gambrills, MD 21054

»www22.verizon.com/support/reside···8775.htm



birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
kudos:9
reply to dtitzer

If you have a reasonable option to drop off at a FiOS store, choose that. Equipment return will be applied sooner than receiving at depot via UPS.


billhere

join:2011-10-21
Santa Monica, CA

UPS Store - 1 mile
FiOS store - 25 miles

I dropped off my return DVR at the UPS store; UPS tracking showed it arrived at Verizon the next day

Yes, FiOS store is indeed "sooner" but hardly worth a 50-mile round trip.


Mac973

join:2009-05-18
West Orange, NJ
reply to dtitzer

said by dtitzer:

Also, I'm considering dropping my home phone service too. I don't get enough out of the service, and my security system no longer has a hard line phone connection. Can I keep just internet/TV?

Yes you can drop phone service, but it may not save you any money. Because of the bundling discounts, my monthly cost would actually increase by a few dollars if I dropped phone service.

dtitzer

join:2006-11-08
Glen Burnie, MD
reply to billhere

UPS stores are closing up in my area. UPS itself, or the Verizon store, are about the same distance away.


dtitzer

join:2006-11-08
Glen Burnie, MD
reply to ITALIAN926

Thanks. This is where I will go.