US Telco Support > Verizon > Verizon Fiber Optics > Dropping phone service from FiOS bundle

Dropping phone service from FiOS bundle

its usually cheaper to keep the phone then not have it

I wondered about that. More likely, the "double play" without phone is almost the same price as the "triple play" with it.

can save 5-10 bucks, I dropped from triple to double play about 4 months ago, you can do it online, simple and easy

reply to nyrrule27
Definitely drop you will save like $15 in so called "taxes" and fees at least.

reply to guppy_fish
My 2 year contract just ended and I too am interested in dropping my landline. Don't really use it anymore. I don't see where you can go from a triple play bundle to a double play bundle online. If this can be done online can someone provide a link? Has anyone done this? If so, what were your savings?
tia,
Mike

reply to vshun1

reply to dtitzer
i can't find the option to drop DV anywhere. every time i click on the double play selection it brings me to existing services. the only things i can change are channel tiers and internet speeds.
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~ FiOS ~ * UltimateHD * QIP7232-2 * 35/35rev.G *  iPhone 5 64GB W *

My wife handled this over the phone, on the landline, and they disconnected the call when they put in the order to drop the landline. Doh!

Tip: Drop DV from your mobile phone.

reply to dtitzer
I did mine online, just go to upgrade your package and deselect the phone option, now I had FDV, so maybe if someone is still on freedom essentials that might be a hold up?

are you under contract? i cant deselect DV.

A side effect to not having a phone number is a Verizon billing nightmare. Sometimes (As in my case) it completely breaks all website features on your account and locks you out of having "full access" since their system is broke on sending people pins that do not have phone numbers.

Funny the old system that was in place from like 2008 and website they had us on worked fine without a phone number though, but they seem to refuse to fix this problem on the new my verizon website that they rolled out last year. I had a ticket open with them for almost 6 months that nobody could ever figure out, so I ended up just bundling a phone that I don't even plug in or use for around the same price just to get a pin number and fix the billing nightmare. (Yeah, I pay to fix their problem, a common Verizon issue, which IMO is why they have no motivation to fix these things when these bugs just seem to generate more revenue for Verizon)

Even the snail mail option didn't work because some unknown error was prohibiting the actual snail mail to print out to be mailed out on Verizon's side.

reply to rpjoe
No, we didn't commit to a contract. We were considering shopping around

reply to McBane
Hmmm. We're on paperless billing. Thanks for the heads-up just the same.

I just checked my bill and see that I am paying approximately $5 a month in taxes for DV. Not sure what kind of savings I can get by downgrading from triple play to double play. Might not be worth it, especially if I run into problems like McBane describes above.

I've been through all this and I had to battle for almost 6 months to get a straight answer on what effect dropping from triple to double non-contracted would be. In my case it would have RAISED my rate to change to a double. Instead the only thing I could do to save money was to drop down from Ultimate triple to Prime double which I hated to do but the bill had risen so quickly it was way out of my reach (fixed income). Most all of the TV I watched was on Ultimate so it really sucks they priced it so high.
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#7 and climbing again... 3-0 in Big East. Scott Shafer named Syracuse's head football coach. He was our defensive coordinator for the last 4 years and I look forward to even better things next year!

reply to dtitzer
McBane, I didn't have a problem here in Plano downgrading from Extreme TP to Prime DP a year or two ago. I'm able to access the site, etc. without any problems. I don't have any of their equipment other than a CC (they did give me a free version I router within the past year just from walking into the Collin Creek FiOS store and asking).

reply to dtitzer
I just called to downgrade from triple play to double play but I am still in contract and I have to pay the ETF. I couldn't get a clear answer as to what happens after that. Since I broke the contract, am I then out of contract and pay month to month? I'd really like to keep the internet and drop the TV too. Not sure how to do this and not extend my contract. I'm OK to pay the ETF to get out of the crazy Fios prices for my landline and wait the 10 months I have left before I drop TV too.

I just called again to ask about porting my number out from Verizon. I asked about the triple play to double play change and my contract and I got a completely different answer from yesterday. According to Verizon now, I can port my number out, not pay and ETF and go onto the double play package without extending my contract. This is what I would like to do but that's not what I was told yesterday. :-(

There is no ETF going from triple to double, never was. I did the change a few months ago, welcome to CSR roulette