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Mac973

join:2009-05-18
West Orange, NJ
reply to KA3SGM

Re: It's 2:20AM in VHO8 and everything just Rebooted itself...

I woke up to everything working normally. See, if you were all sleeping at 2:30am and not watching boxes reboot you could have saved yourself some stress


jcondon

join:2000-05-27
Fishkill, NY
reply to FIOS4cable

The 7100 in the bedroom would not respond to remote control this am. I power cycled the receiver and it came back.

I am in VH05 too. I wonder if it was related to some update or if the box is flaky. Wife said this has happened before. It is just stuck on whatever channel. The led on the front of box flashes as you press buttons on the remote but nothing actually happens.



kahndj

@verizon.net
reply to Mac973

Seriously, what do you expect when you are using the box. Leave it alone and let it do its thing.



Nezmo
The name's Bond. James Bond.
Premium,MVM
join:2004-11-10
Coppell, TX
kudos:1
reply to KA3SGM

A watched pot...


Strommy

join:2010-04-23
King Of Prussia, PA
reply to KA3SGM

I'm in VH08 and woke up this morning to notice the boxes rebooted overnight. I had no issues with them.



FSCFSC1111

@verizon.net
reply to KA3SGM

said by KA3SGM:

Yep, it's like 5 bricks with Motorola logo's on them.

Why do you folks go nuts when your equipment gets updated? It happens in wee hours of the night when normal people are asleep and likely to not notice anything except improvements when they wake up in the AM to turn on their TVs. Just like an update to you IOS or Windows device can take minutes to hours, same applies to these boxes. If weird things happen to your tv, internet, or phone between 2-5am expect it to be maintenance and that statement applies to whether you have verizon, comcast, cablevision or whoever.


icemannyr1

join:2001-04-11
Township Of Washington, NJ

To your point with an IOS device or a computer we have control over when the update happens.
All I'm asking is for FiOS to send out an e-mail or notice to the box saying between 2am and 5am your FiOS STB is going to receive a software update.
If they did that then people would not be posting here and calling customer service when the STB reboots twice and appears as it's not working when in fact it's receiving an update.


jr461

join:2006-12-21
Montvale, NJ

Got home, tried one of the boxes (7216 with HD attached) and its worse than ever. Can't believe it. I had to go out again but did the reboot from the menu before I left. Hopefully it's better when I try later.

Anyone else experience worse performance following the update?


sg

join:2007-07-23
Montclair, NJ
reply to nascar

said by nascar:

Firmware was upgraded to resolve the channel change issue.

»[DVR] 7232 Slow, Unrepsonsive Until Warms Up or a Reboot

well mine updated but it certainly did not fix this issue

jr461

join:2006-12-21
Montvale, NJ
reply to jr461

The 7232 is great. Flies thru the channels. Initial check of the 7216 following the reboot shows improvement. Looks like the delay is gone.


jr461

join:2006-12-21
Montvale, NJ
reply to jr461

Ok, the channel changing is fine on the 7216. Now it doesn't recognize that it's a DVR.

I have MRDVR with 2 other DVRs which are showing up fine. It's connected to the network but won't run any self correcting or MRDVR correcting tools, saying "data not available".

I've restarted the router and the 7216 but no change. If I hit record it asks which DVR to record to since it doesn't think it is DVR. I also have a HD connected with tons of shows stored and planned to record, so very frustrating.

They fix one thing and royally screw up the core functionality.


OwlSaver
OwlSaver
Premium
join:2005-01-30
Berwyn, PA
reply to KA3SGM

I received the update on our three DVRs the other day. It has solved one problem that I have had since we got FiOS. The TV in the Kitchen and the TV in the Family room have always been out of sync by about three seconds. As they are close, it creates a weird echo when both are on the same channel. This morning, I noticed that they are now in sync. It will be interesting to see if this is a permanent fix or if it degrades over time.


jr461

join:2006-12-21
Montvale, NJ
reply to jr461

said by jr461:

Ok, the channel changing is fine on the 7216. Now it doesn't recognize that it's a DVR.

I have MRDVR with 2 other DVRs which are showing up fine. It's connected to the network but won't run any self correcting or MRDVR correcting tools, saying "data not available".

I've restarted the router and the 7216 but no change. If I hit record it asks which DVR to record to since it doesn't think it is DVR. I also have a HD connected with tons of shows stored and planned to record, so very frustrating.

They fix one thing and royally screw up the core functionality.

This morning I was able to run the MRDVR auto correct thing as well as the STB correction but neither solved the problem.

The 7216 works great - as a stand alone HD STB. No DVR functionality whatsoever.

Will check again tonight but sounds like it needs replacing. Sucks since I have a lot stored on the external HDD.

Anyone ever experience this and any ideas toward solving before I throw in the towel?

Can I use the same HDD on a new DVR - I realize I will lose all my data. Do I just format it when hooking up to the new DVR?

Thanks


nascar

join:2000-02-28
Verona, NJ
kudos:2

Did you call Verizon's FSC yet?

You will be much happier with a 7232 anyway and yes you can use your eSATA on the new DVR. Format and off you go.


bushleaguer

join:2007-01-22
Gillette, NJ
reply to KA3SGM

I guess this has to do with the firmware update as I'm in VHO 7.

I have a 7232 and since the update came through (I wasn't awake when it went through...I'm assuming it did) when I go to set something to record off of the guide the DVR will reset itself. It's done it about 6 times already and now I have to make sure I'm not in the midst of recording something lest it gets chopped into pieces because I'm setting up stuff to record.

Anyone else having this problem?



ufchot

@verizon.net
reply to icemannyr1

sometimes notices cause more confusion and customer calls. there are non technical people believe it or not. not every one is tech saavy and is on BBR.

said by icemannyr1:

To your point with an IOS device or a computer we have control over when the update happens.
All I'm asking is for FiOS to send out an e-mail or notice to the box saying between 2am and 5am your FiOS STB is going to receive a software update.
If they did that then people would not be posting here and calling customer service when the STB reboots twice and appears as it's not working when in fact it's receiving an update.



shmee

join:2005-04-03
Phoenixville, PA
reply to KA3SGM

sigh... here we go with another six month (or longer) wait before this update gets pushed to the cisco boxes. since we got 1.9.1, i just can't stand how SLOOOOOOWWWWWW the guide has become. remote responsiveness is pretty much non-existent.


jr461

join:2006-12-21
Montvale, NJ
reply to nascar

said by nascar:

Did you call Verizon's FSC yet?

You will be much happier with a 7232 anyway and yes you can use your eSATA on the new DVR. Format and off you go.

Yes, I called last night and they are sending another DVR. Problem is they can't specify which model, although I requested a 7232. I have 2 of them already and they are great, although the 7216 has given me many years of trouble free operation, until now.

I guess I'll see what comes in another day or so. Hopefully there aren't too many of the old ones still recirculating.

Mac973

join:2009-05-18
West Orange, NJ
reply to icemannyr1

said by icemannyr1:

To your point with an IOS device or a computer we have control over when the update happens.
All I'm asking is for FiOS to send out an e-mail or notice to the box saying between 2am and 5am your FiOS STB is going to receive a software update.
If they did that then people would not be posting here and calling customer service when the STB reboots twice and appears as it's not working when in fact it's receiving an update.

I would venture to guess that the vast majority of customers are alseep at 2:30am and wouldn't even notice a change was taking place, which is why they do the updates at that time. But I agree it wouldn't hurt to send a notification that service may be interrupted at that time.

HUBadubBUB

join:2009-11-19
reply to KA3SGM

ya guch yurrrr "fast spin" and ya guch yurrrr "slowwww spin".