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HR7

join:2013-01-08
New York, NY

DSL Outage in LES/Chinatown NYC

Anyone else without DSL service in the LES/Chinatown area? I've been wihtout service for over a week since 12/28. Customer service tells me that that there is a major outage and the expected resolution date is 1/19. Anyone know more information about this?



LESCO

@verizon.net

do u have dialtone or is it dryloop dsl?


HR7

join:2013-01-08
New York, NY

It's dryloop dsl. I've had the same service since 2006 and this is the first time since installation that I've had a real problem.



tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium,VIP
join:2002-02-02
Stewartstown, PA
kudos:36
reply to HR7

Are you still down? If so, IM me your phone #, I'll look into it


rellikaton

join:2010-05-20
New York, NY
reply to HR7

My cousin tells me he has not have DSL service since Sandy.


georgeglass5

join:2010-06-07
New York, NY
reply to HR7

Watch that they don't force you to take on a live phone line to get back your dsl, I've heard they've done away with dryloops and its once again a requirement to get dsl service again.



tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium,VIP
join:2002-02-02
Stewartstown, PA
kudos:36
reply to HR7

There's an exchange cable down in his area, was that area affected by Sandy?


HR7

join:2013-01-08
New York, NY

The area I live in wasn't affected by Sandy as far as I know. I had service immediately after power was restored (pretty much right after the blackout ended on 11/2) until December 28th.

It looks like the exchange cable that is being repaired is located near the Verizon building in lower Manhattan, which was flooded during Sandy.

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