reply to Seraphace
Re: [Cable] New Installation speed change billing issues
said by Seraphace:Unless you cancel right away, and then instead of TSI making a profit off you, they've just taken a loss.
I understand the sentiments reflected in this thread, but my issue is the fact that technically the cost of comp'd shipping is easily recouped on our 2 monthly accounts for this household.
said by Seraphace:Again, there's no guarantee that's the case. If you're willing to back up that statement and sign a 5 year contract with a $500 cancellation penalty, then I'm sure they'd be more than happy to comp you $20 in shipping. But TekSavvy doesn't do contracts, so as I mentioned above there's no guarantee they'll recoup any costs from you since you're free to leave at any time.
It ends up that if you do the small things for the customer like waiving 20 dollars in shipping, you gain a customer for the next 5 years which is a lot of increased revenue. New customer acquisition is far more than that.
said by Seraphace:There I totally agree with you. And it looks like Taunia does as well, so there must have been a miscommunication there.
The restocking fee on an unopened router is the one that I have the biggest problem with. If you have an unopened game that you return, or a piece of clothing that you return, there's no restocking fee. As such there shouldn't be on goods such as this.