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jeckler

join:2005-04-11
Mesa, AZ

2 edits

[AZ] Cisco DPQ3212 - battery?

I had a 2nd phone line installed yesterday (primary is through an NIU) and the installer put in a new outlet and set up a Cisco DPQ3212. After a few hiccups which involved him not really knowing what he was supposed to be doing, to disconnecting our main phone line for 30 minutes while trying to get the 2nd working, he was finally finished. After he left I went to put stuff where I wanted. As I picked up the MTA, I thought it was kind of light for having an 8 hour backup battery. Then I noticed the door was open and there was no battery installed. Not to mention it simply shut off when I unplugged it. Was I supposed to get a battery for this thing?
Also, before he even came to the door he was messing around at the main box (is it still called a demarc in the cable world?) and ended up hooking up all 3 outlets. I only use 2 (one to the cable modem and DVR, the other to the new MTA), so there's a 3-way splitter out there. I've disconnected the 3rd outlet, and would like to replace the splitter. Current levels on my new SB6180 are 40.3 SNR, -5.8 dBmV downstream and 40.2 dBmV upstream.
I am going to call later this morning, but does anyone think it will be possible to go to the local Solutions store and get a splitter (and possibly MTA battery)?


CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:77
The solutions stores sell splitters and you may be able to pickup a battery. If they don't have them you can either exchange the modem or they can setup a service call to take care of it.

jeckler

join:2005-04-11
Mesa, AZ
I called and left a message for Rob, the "Solutions Specialist" who set everything up on Friday and never heard back.
I just drove down there today and I was given a battery and splitter, no questions asked.


CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:77
FYI the solutions stores aren't equipped to take calls. That may be why you had issues there. Glad to hear you got everything taken care of.

jeckler

join:2005-04-11
Mesa, AZ
said by CoxTech1:

FYI the solutions stores aren't equipped to take calls. That may be why you had issues there. Glad to hear you got everything taken care of.

Perhaps they shouldn't put their direct phone number on their business cards then.

lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI
No, them numbers are there direct cox contact numbers. I think CoxTech1 See Profile was talking about the local cox store numbers. As cox doesn't really list a contact number for there store's, so even if you are able to get a hold of a number, don't expect much from it. Cox tech support number, and driving to a local cox store is your best bet when having an issue. As for the card's techs give you when they come out to your place to check for issue's, I have found it best to contact them with a email, that is provided on there contact card.

jeckler

join:2005-04-11
Mesa, AZ
I'm confused and can't tell if you're agreeing with me or not, since you basically repeated what I wrote. I called the Solutions Specialist's direct number and left a message. I never said I attempted to contact the store itself or get a number to it. I see I didn't put that I hadn't though either.
He had told me on that Friday when he handed the card to me with my new phone number written on the back of it to call if there were any problems. He probably just forgot.
It's not a big deal, as it was taken care of rather quickly when I did just drive down there.