US Telco Support > Frontier Communications > [FiOS] "BIGTHANKYOU2"

[FiOS] "BIGTHANKYOU2"

Re: [FiOS] "BIGTHANKYOU2"

From what I read, they just want 2 year commitments, so you could keep whatever you have now and extend it for 2 years.

What I need to call about is whether this includes premium channels, because I cancel them for a few months when I don't plan on watching them.

I received the same email.

What's weird is, I believe I am locked into a contract until 07/2014. My latest bill shows:
FiOS 35/15M Dynamic HSI Res Term 7/30/12 - 7/29/14

reply to darcilicious
I was told I was not eligible unless I added more services. Funny thing is that the mailer said $100 if you keep the same services and $150 if you upgrade. I

I think it's really going to depend on what services you have now.

I'm fairly certain it will be next to impossible to renew my current TV package (2009 Extreme HD) and I'll lose channels going to the current Extreme HD and would have to move up to Ultimate (or whatever it's called AND pay more) to get those channels back (but a few more would also be included). We're not HUGE TV watchers here so there's no upside going that route.

I'm also fairly certain I will lose the 25/25 and the upload will drop to something like 15 or 10. Not a BIG deal but there's just no way this could be a win for me.
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♬ Dragon of good fortune struggles with the trickster Fox ♬

Ah, OK.

Yeah, I'm on 2009 Extreme HD 25/25 as well in Hillsboro.

I actually called them a while back to see if I could save money with triple play, and they told me since my package isn't offered anymore, I would only save money by getting packages that were worse.

reply to darcilicious
Just called on this, I had 35/35 internet only at $54.19 per month. New price with 2yr contract was $54.99 per month for 35/35 so I bit. Had to agree to a 2 yr contact with price guarantee. GC should be here in about 8 weeks they said.

reply to darcilicious
Well I called the 800 number on the flyer last night and talked to a CSR about my options. I currently have 25/25 with Extreme HD and a landline (no long distance). I asked if it was possible to simply keep what I have and qualify for the $100 gift card. After some back and forth he did extend my current contract which was about to expire on the 13th for two years giving me price protection for that time plus I get the $100 gift card. The trickiest part was that I do not have long distance and at first the CSR thought that I needed a digital phone to qualify for the rebate. Frankly I was less interested in the Apple gift card and really wanted to keep my current plan going with another two years of price protection. I was looking at my bill increasing $65 if I wouldn't have done anything. The new plans they offer would have given me less service (25/5) for still more money ($12). So I'm happy that I was able to keep what I already have and continue to pay the same as before for the next two years. The gift card is just gravy.

reply to darcilicious
I got one for my DSL.....I am a dry loop Business Customer so mine was $150.00 and $250.00

Received the offer today on my second DSL line. Don't intend to take them up on it. The line continues to go up and down nightly, all night long. Already been to the Executive Office - next stop another complaint to the FCC and WV PUC.

reply to darcilicious

reply to darcilicious
Yes. Received the message a few days ago. Have no interest in it. Apple gift card is slap in face, not thank you. Thank you would be here have some extra bandwidth on us for being a loyal customer and sticking with us. Or here's a 5% discount for the next 12 months.

An even better thank you would be to make a long term commitment to both FiOS-TV & FiOS internet and let us know what it is.

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"An even better thank you would be to make a long term commitment to both FiOS-TV & FiOS internet and let us know what it is."

This is the single most important point and stated so simply. It is the "let us know what it is" that wraps it up. With your consent, I am going to copy it and send it to my Washington Frontier execs.

Go for it.

reply to NOYB

Just thought of another thank you that would trump Apple gift card.

Higher recording capacity 4 tuner HD DVR for long term customers.

reply to NOYB
I will - thanks.

reply to darcilicious
I just got one over the past week. I have POTS phone and a DSL line through them. I laughed because I should really thank them, as it reminded me that my bill is coming due and I need to cancel services from them in the next month.

BIGTHANKYOU indeed