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annabelle

join:2012-12-29
Toronto, ON
Reviews:
·TekSavvy Cable
reply to oneonthefly

Re: Example of customer compensation

This is worse than my case. They didn't refund anything even after you sent the modem back?

You are entitled to a complete refund if you have not used their services or if the service cannot even be provided to you.

I think you should start your own post. TekSavvy only seems to compensate AFTER you waste a lot of time and energy. You need to clearly state dates and specific statements made in conversations with TekSavvy so that they can go through their notes and recordings and do nothing but return everything to you because everything is true. Do not settle for a restocking fee and make sure they take care of the shipping charges ($10 sent to you and sent back to them).

After this whole ordeal, I have been given back a cheque. I will make a detailed post outlining everything after the sum is in my account.

Perhaps you can request to talk to David. He was very friendly, was willing to admit the mistakes that his employees made and attempted to fix the issues I had instead of brushing me off like many of the other reps.



teksavvyhate

@teksavvy.com

Hi,

I had the WORST customer experience ever when signing up with the DSL plan. I finally filed a complain to Better Business Bureau in order to get all that I want to get off my chest. Roger was the second worst and had to gobble down a glass of red to calm my nerve but I really have to say Teksavvy are the worst for screw up the first order I made and then was force to pay for another "change of service" / activation fee for the one I want originally. What kind of world we live it. I seriously think there are some messed up heads in not only the management but those being guided by the shepherd. I don't think the complains being stated out unreasonable because if they were, people who are smart enjoy would be staying with Teksavvy but they are much smarter and follow their gut for something else.

I am at the point we I have a CHOICE now...Start.ca, Acanac.ca, xinflix.com are available to try out



mslofty

@teksavvy.com
reply to annabelle

Hi,

I had the WORST customer experience ever when signing up with the DSL plan. I finally filed a complain to Better Business Bureau in order to get all that I want to get off my chest. Roger was the second worst and had to gobble down a glass of red to calm my nerve but I really have to say Teksavvy are the worst for screw up the first order I made and then was force to pay for another "change of service" / activation fee for the one I want originally. What kind of world we live it. I seriously think there are some messed up heads in not only the management but those being guided by the shepherd. I don't think the complains being stated out unreasonable because if they were, people who are smart enjoy would be staying with Teksavvy but they are much smarter and follow their gut for something else.

I am at the point we I have a CHOICE now...Start.ca, Acanac.ca, xinflix.com are available to try out



mslofty

@teksavvy.com
reply to annabelle

Hi,

I had the WORST customer experience ever when signing up with the DSL plan. I finally filed a complain to Better Business Bureau in order to get all that I want to get off my chest. Roger was the second worst and had to gobble down a glass of red to calm my nerve but I really have to say Teksavvy are the worst for screw up the first order I made and then was force to pay for another "change of service" / activation fee for the one I want originally. What kind of world we live it. I seriously think there are some messed up heads in not only the management but those being guided by the shepherd. I don't think the complains being stated out unreasonable because if they were, people who are smart enjoy would be staying with Teksavvy but they are much smarter and follow their gut for something else.

I am at the point we I have a CHOICE now...Start.ca, Acanac.ca, xinflix.com are available to try out

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