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Not Totally Free Calls to USA

I recently was unable to make a call to a certain Telephone Number in Wilmington Delaware. The Service person on their Trouble "Chat" line advised me that it was an International call and that I needed to buy an International Pre-paid calling card. I advised her that Delaware IS in the United States of America but she still insisted that it's an international call. The Recording I get when I called the number stated "to call a conference line or a platform, please visit us at mymagicjack.com". I told her it did not say anything about an International Call.

I have had the MagicJack service twice. The original and the Plus. Both times I had to use Support for each one it was a terrible experience and was never resolved.