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BossNguyen

join:2011-07-05
Irvine, CA

1 edit

[CA] Help, connection keeps droppping out.

So recently maybe in the past month or longer. I've been having my connection drop out more than usual.

Basically while in use my connection just drops out and the Cable Modem just starts cycling. I don't know if it eventually fixes itself(which it probably does), or if restarting the modem fixes it. Can't tell my family keeps just unplugging it so I haven't been able to observe if it just fixes itself after an hour.

I would also like to note I was having problems with my old Cable Modem in 2011 around July which was resolved when I swapped my modem with a tech I believe who was called odog and changed/removed some splitters from my house.

I was wondering if you guys could possibly identify if it is something on my end or something I'd have to call Cox up for to fix.

Signal Information
said by Downstream Value :

Frequency 585000000 Hz
Signal To Noise Ratio 39.3 dB
Power Level 1.0 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

said by Upstream Value :

Channel ID 3
Frequency 35580000 Hz
Power 52.5 dBmV

I would like to note that the Ethernet Link stuff in the log is probably from my end.

My brother keeps insisting on unplugging the power and disconnecting the Router from the modem. So when the Ethernet link is lost probably is because the router is unplugged(We only do this after the modem drops our connection). No idea if it actually helps at all. It's probably a placebo that makes us think it is working when it finally comes back up.

said by Log from Cable Modem :
2013-01-08 14:30:24 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:01:03 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:51 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:04:02 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:03:46 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:03:30 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:03:23 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
1970-01-01 00:03:09 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:02:48 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
1970-01-01 00:02:41 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:02:17 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:02:16 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:02:10 6-Notice M571.4 Ethernet link dormant - not currently active
1970-01-01 00:02:08 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:01:56 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:01:33 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
1970-01-01 00:01:23 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:58 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
1970-01-01 00:00:52 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:05:02 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:04:07 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:03:50 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:03:49 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:03:42 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:03:31 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:03:17 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:02:54 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
1970-01-01 00:02:45 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:02:24 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
1970-01-01 00:02:13 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:01:49 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:01:40 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:01:30 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
1970-01-01 00:01:21 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:01:10 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:01:03 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
1970-01-01 00:00:54 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:07 6-Notice M571.4 Ethernet link dormant - not currently active
2013-01-08 14:16:21 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2013-01-08 14:15:20 6-Notice M572.0 Rng Rsp Abort Status - Reinitialize MAC...
2013-01-08 14:15:20 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2013-01-08 14:07:56 6-Notice M571.1 Ethernet link up - ready to pass packets
2013-01-08 14:07:20 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:21 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.4 Ethernet link dormant - not currently active
2013-01-08 14:06:30 6-Notice M572.0 Rng Rsp Abort Status - Reinitialize MAC...
2013-01-08 14:06:30 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2013-01-08 12:49:44 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:23 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:21 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:07 6-Notice M571.4 Ethernet link dormant - not currently active
1970-01-01 00:02:45 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:02:22 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
1970-01-01 00:02:07 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:01:48 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
1970-01-01 00:01:36 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:01:33 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
1970-01-01 00:01:30 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:01:11 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
1970-01-01 00:01:03 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:07 6-Notice M571.4 Ethernet link dormant - not currently active
2013-01-08 12:42:08 6-Notice M572.0 Rng Rsp Abort Status - Reinitialize MAC...
2013-01-08 12:42:08 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2013-01-08 11:16:16 6-Notice I401.0 TLV-11 - unrecognized OID
2013-01-08 11:16:13 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
2013-01-08 11:15:57 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2013-01-08 11:14:39 6-Notice M572.0 Rng Rsp Abort Status - Reinitialize MAC...
2013-01-08 11:14:39 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2013-01-08 11:14:08 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:43 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:36 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:29 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
1970-01-01 00:00:07 6-Notice M571.4 Ethernet link dormant - not currently active
2013-01-08 11:11:47 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2013-01-08 11:11:28 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2013-01-08 11:11:23 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2013-01-08 11:11:06 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2013-01-08 11:10:50 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2013-01-08 11:10:36 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2013-01-08 11:10:17 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2013-01-08 11:09:57 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2013-01-08 11:09:51 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2013-01-08 11:09:08 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2013-01-08 11:09:07 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
2013-01-08 11:08:57 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2013-01-08 11:08:47 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
2013-01-08 11:08:37 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2013-01-08 11:08:12 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
2013-01-08 11:08:02 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2013-01-08 11:07:45 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2013-01-08 11:07:09 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2013-01-08 11:07:09 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2013-01-08 11:07:08 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2013-01-08 11:06:47 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2013-01-08 11:06:40 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2013-01-08 11:06:16 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2013-01-08 11:06:00 3-Critical R007.0 Unicast Ranging Received Abort Response - Re- initializing MAC
2013-01-08 11:05:33 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)


m8trix

join:2003-12-24
Phoenix, AZ
kudos:4
well your transmitt is to high and might be the cause. if all connections are ok and no added splitters then i would have a tech out.

BossNguyen

join:2011-07-05
Irvine, CA
I'd have to check in the attic if there are any splitters left.

I actually think this might have started when it started raining a while ago. Maybe water got to one of the splitters? I'll have to check. Maybe the last time my brother was up there he got rid of some of the splitters, but not all of them.

I'll call a tech by the end of the month probably if issues keep persisting.