Bright House Networks - Legacy → [TV] How long does firmware update usually take??

My BHN cable box display says h000 where the 000 is count from 0 to 999 over and over and over again. It has been doing this for 2 hours. The phone support told me it was doing a firmware update, but it seems like the thing is not updating correctly?

We dont do firmware updates at this time of night....has this box been off for a very long time or?

It has been on all day. I can only assume it came in the morning and has been stuck in this loop since then. Either that or something else is wrong?

I guess I will call back to have a tech come replace to box

Yea something isn't right...either you can call or reach out to me in direct and I'll get a tech out for ya....

When I first turn it on it says Er:62, then Frxx, then hxxx

On the phone now, she is scheduling something for me tomorrow. Thank you for the quick response, as always.

Anytime