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fxsti

join:2012-12-31
Oakville, ON
reply to fxsti

Re: Start Communications

To update and get back on track, I received the Thomson Modem three days after calling Start. I chose the rental option rather than purchase, since I was told that the only Docsis 3 modem they had in stock to service my area was the Technicolor modem.

I plugged the modem in, rebooted my Linksys router, and verified through traceroute that I have service through Start. Both modems will work at this time with their respective service provider. Download speeds are about the same, although I did order the 20mbps from Start versus the 14mbps that I have from Cogeco.

Will I get the 20mbps on Start automatically after my cancel date on
Cogeco or do I need to call Start?



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

Is your modem syncing with a D2 or D3 profile (ie how many channels listed at 192.168.100.1). And also what is your activation date with us? Thanks.


fxsti

join:2012-12-31
Oakville, ON

Activation Date is the 16th.
From the Diagnostics Page, does the below give you the profile?

Channel Frequency Power SNR BER Modulation
1 453.0 MHz 8.6 dBmV 42.5 dB 0.010 % 256 QAM
2 471.0 MHz 11.3 dBmV 44.0 dB 0.003 % 256 QAM
3 477.0 MHz 11.5 dBmV 43.8 dB 0.003 % 256 QAM
4 483.0 MHz 11.7 dBmV 43.9 dB 0.001 % 256 QAM
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
3 25.3 MHz 45.0 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK

Thanks


fxsti

join:2012-12-31
Oakville, ON
reply to rocca

Channel Frequency Power SNR BER Modulation
1 453.0 MHz 8.6 dBmV 42.5 dB 0.010 % 256 QAM
2 471.0 MHz 11.3 dBmV 44.0 dB 0.003 % 256 QAM
3 477.0 MHz 11.5 dBmV 43.8 dB 0.003 % 256 QAM
4 483.0 MHz 11.7 dBmV 43.9 dB 0.001 % 256 QAM
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
3 25.3 MHz 45.0 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK
0 0.0 MHz 0.0 dBmV QPSK



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

Thanks so you're in D3 which is good and should see the new profile speed on the 16th. If not just call in and we can get it adjusted but should be fine - will probably need to factory reset the modem on the 16th though.



Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to fxsti

said by fxsti:

Activation Date is the 16th.
From the Diagnostics Page, does the below give you the profile?

Just thought I'd point out that your power levels are a bit high and that error correction is kicking in on your connection. Not only do you want it between -10 and +10 to be ideal (spec is -15 to +15, once you get beyond them you'll start losing sync), but you also want the power level to be within +/- 2 for each channel. You might be fine and not run into any issues as your SNR looks good, but this is something you might want to keep in mind if you do run into issues in the future.

If it were me, I'd check the quality of the line coming in and see if there are any splitters where they shouldn't be. If everything otherwise looks good, I'd be on the horn over the disparity between the channel 1 and 2-4 power levels as that indicates something far more weird going on with your line rather than just the signal being too loud.