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Vince

join:2013-01-08

2 edits
reply to hotshot187

Re: [TWC] Possible problem with new Zoom 5341j

Event log:

Time Priority Description
Tue Jan 08 17:54:40 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:1c:...
Tue Jan 08 17:54:40 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:1c:...
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Tue Jan 08 17:52:54 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:1c:...
Tue Jan 08 17:52:54 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:1c:...
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Sun Jan 06 16:19:43 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:1c:...
Sun Jan 06 16:19:43 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:1c:...
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Sun Jan 06 15:51:13 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:1c:...
Sun Jan 06 15:51:13 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:1c:...
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Sun Jan 06 15:43:04 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Sun Jan 06 15:43:02 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Sun Jan 06 15:43:02 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Sun Jan 06 15:42:49 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Sun Jan 06 15:42:49 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Sun Jan 06 15:42:45 2013 Warning (5) MDD message timeout;CM-MAC=00:1c:7b:e4:4a:5d;CMTS-MAC=00:01:5...
Sun Jan 06 15:42:45 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Sun Jan 06 15:42:39 2013 Warning (5) MDD message timeout;CM-MAC=00:1c:7b:e4:4a:5d;CMTS-MAC=00:01:5...
Sun Jan 06 15:42:39 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Sun Jan 06 15:36:16 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:1c:...
Sun Jan 06 15:36:16 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:1c:...
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Sun Jan 06 15:31:19 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:1c:...
Sun Jan 06 15:31:19 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:1c:...
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Sat Jan 05 11:17:11 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:1c:...
Sat Jan 05 11:17:11 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:1c:...
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Thu Jan 03 22:46:01 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:1c:...
Thu Jan 03 22:46:01 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:1c:...

The download speeds bounce around. from low 20's/high teens all the way up to 60's.

edit: I just ran 3 speed tests:

Down Up Ping
23.24 0.15 31ms
25.41 0.98 40ms
21.26 1.06 59ms

About an hour later:

33.79 upload didn't complete 38ms
25.06 upload didn't complete 32ms
36.76 1.04 33ms


scififan68

join:2010-10-02
Fremont, NE

2 edits

I get errors similar to those, although my internet speed is great, 30.5Mbps/5Mbps and it works fine until it tries to send a dhcp request(2-4days), it disconnects for like 30 seconds and so far as done so twice. They put my modem under monitor and this one so far beats the SB6141 on my line. I've had some weirdness with SB6141's as well, so I doubt my modem is bad, now yours could be, but I'm not sure TWC even has the right codes for the modem to work correctly in the first place, thus shows those BP+ errors. You have some T3's unlike me, although your signal is good, hmm. My speeds: »www.speedtest.net/result/2423309144.png

log:
Sat Jan 05 22:37:14 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:1c:...
Sat Jan 05 22:37:14 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:1c:...
Sat Jan 05 22:37:14 2013 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Sat Jan 05 22:37:01 2013 Error (4) DHCP RENEW sent - No response for IPv4;CM-MAC=00:1c:xx:xx:xx:...
Sat Jan 05 22:37:01 2013 Critical (3) DHCP RENEW FAILED - Critical field invalid in response
Wed Jan 02 10:37:08 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:1c:...
Wed Jan 02 10:37:08 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:1c:...
Wed Jan 02 10:37:08 2013 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Wed Jan 02 10:36:55 2013 Error (4) DHCP RENEW sent - No response for IPv4;CM-MAC=00:1c:xx:xx:xx:...
Wed Jan 02 10:36:55 2013 Critical (3) DHCP RENEW FAILED - Critical field invalid in response

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 4 741000000 Hz 7.6 dBmV 41.1 dBmV 0 0
2 Locked QAM256 1 723000000 Hz 7.1 dBmV 40.9 dBmV 12 0
3 Locked QAM256 2 729000000 Hz 7.5 dBmV 41.2 dBmV 1 0
4 Locked QAM256 3 735000000 Hz 7.4 dBmV 40.9 dBmV 0 0
5 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dBmV 0 0
6 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dBmV 0 0
7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dBmV 0 0
8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dBmV 0 0

Total Correctables Total Uncorrectables
13 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked TDMA and ATDMA 9 2560 Ksym/sec 32000000 Hz 42.3 dBmV
2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Vince

join:2013-01-08

Anyone else have any thoughts on what it could be? Could it be that TWC doesn't have the right codes like scififan mentioned?

Here are my speeds tonight:

33.18 upload didn't complete 39ms
34.24 1.03 32ms
33.08 1.03 42ms

This show the correctables/uncorrectables after the modem being reset around 24hrs ago:

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 561000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 4 561000000 Hz -4.5 dBmV 41.6 dBmV 2320 4545
2 Locked QAM256 1 537000000 Hz -4.6 dBmV 41.2 dBmV 2218 5263
3 Locked QAM256 2 543000000 Hz -4.4 dBmV 41.3 dBmV 2629 6265
4 Locked QAM256 3 555000000 Hz -4.2 dBmV 41.8 dBmV 2479 5286
5 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dBmV 0 0
6 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dBmV 0 0
7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dBmV 0 0
8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dBmV 0 0

Total Correctables Total Uncorrectables
9646 21359

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 6 5120 Ksym/sec 23800000 Hz 44.5 dBmV
2 Locked TDMA 5 2560 Ksym/sec 19000000 Hz 45.0 dBmV
3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Here's the latest event log:

Time Priority Description
Wed Jan 09 17:05:01 2013 Critical (3) REG RSP not received;CM-MAC=00:1c:7b:e4:4a:5d;CMTS-MAC=00:01:...
Wed Jan 09 17:04:56 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:1c:...
Wed Jan 09 17:04:56 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:1c:...
Wed Jan 09 17:04:56 2013 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Wed Jan 09 17:04:46 2013 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:1c:7b:e4...
Wed Jan 09 17:04:32 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Wed Jan 09 17:04:26 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Jan 09 17:04:24 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Wed Jan 09 17:04:24 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Jan 09 17:04:21 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Wed Jan 09 17:04:19 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Jan 09 17:04:17 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Wed Jan 09 17:04:14 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Jan 09 17:04:13 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Wed Jan 09 17:03:36 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Jan 09 17:03:05 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Wed Jan 09 17:03:03 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Jan 09 17:02:45 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Wed Jan 09 17:02:36 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Jan 09 17:01:40 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Wed Jan 09 17:01:30 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Jan 09 17:01:18 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Wed Jan 09 17:01:12 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Jan 09 17:01:06 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Wed Jan 09 17:01:04 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Jan 09 17:01:02 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Wed Jan 09 17:00:46 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Jan 09 17:00:46 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Wed Jan 09 17:00:25 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Jan 09 16:59:59 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Wed Jan 09 16:59:54 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Jan 09 16:59:52 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...