reply to jcodling
Re: [Internet] Bell Customer Service - Internet Service So...
Last night I filed a support escalation from the Bell site. A tech called me this afternoon to try and help. The connection was working great at the time so he agreed to call me back tonight. I just got off the phone with him. Here is what happened.
My test history: HERE
DSL Reports Speed test:
1st: 627 kbps down / 489 kbps up
2nd: 620 kbps down / 578 kbps up
Bell speed test: 5.84 Mbps down / .58 Mbps up
I asked where the bell test is routed from and it is inside the bell infrastructure so that means that while I stay inside bell's intranet I'm ok but if I want to use the INTERNET I'm screwed.
I was told that since the bell test shows good that they won't do anything about it yet my connection to the actual internet is absolute crap.
I've been abused enough. I'm done with bell. In my experience all they do is call you and blow sunshine up your rear. They use pretty words to tell you that you are screwed.
F you bell. As contracts are due I am leaving you.