O Canada! > Canadian > Telus > [BC] Bad TV image

reply to WYCF

Re: [BC] Bad TV image

@I_dub,

Thank you for the hint.

I already tried switch off the "Digital Noise Reduction". No help!

I also tried to set some setting about "Motion", still no help.

I'll try again tonight. If not work, I'll contact Telus.

reply to WYCF
There is an information section on the Telus box which will show you the speed that it is running at. A 15Mbps connection should provide a sharp picture.

Are you using component or HDMI?

I have always been told by Technical services that Telus does not support picture quality from HDMI only componant.
Have always replied the sound is bad with componant.
This has been ongoing for several years now.
Either you have a good picture and rotten sound or a not perfect picture and good sound.
May I add there is a difference also in colour production of input .My personal preference the less intense natural shades used by another overseas country.
Presume we are stuck with the lower picture quality to keep good sound with HDMI.
It probably would be a financial burden for Telus to change the TV boxes to support it.
Yes yet another old biddy remark from me .

Tried using componant cable. Still the same!

I called Telus and apparently the guy I was talk to don't know much. He told me try to "tune down the color". Anyway, I hangup and start try my self.

I now focused on one TV: the SONY. I found there is a newer firmware so I upgrade my TV to the new firmware. This reset all the settings. So I start fresh. But eventually I gave up!

I tested the speed by using a notebook connect to the same cable that to the STB. I got 16M download (well, I am on 15M plan.)

I am not sure what else I should try, except calling Telus again.

reply to telususer
I believe the minimum connection you can have with Telus Optik is 15mbps. Either way, you will not get a different picture based on your connection speed. Everyone should essentially get the same stream quality.

Kruisey, honestly, I can say I didn't notice any difference between HDMI and Component for picture quality. In fact, I had them plugged in at the same time on two different inputs and would switch back and forth and I couldn't tell any difference.

Also, if you like your natural shades, I'm sure there are adjustments you can make to your TV settings to get you your nice European look.

The image looks like TELUS's TV always does -- compressed to hell.
--
The more I C, the less I see.

reply to l_dub
The few times i have phoned in to Technical Services with a quality of picture issue they always ask if HDMI or Component.
When I say HDMI they say that is the reason switch to Component which they also support.
I am not on the new Fibre Optic its not in my area.Certain those lucky folks will have the better picture .
There again it is a very expensive upgrade which will come in time no doubt.

Yes, they officially support component, but it does not mean it's better. It just means that they are willing to help you with your problem because it's within their parameters. If you say HDMI, they say 'we can't help you until you switch it to component'.

The people on the fibre optic connection have the EXACT same image that you get on your connection. Telus's system doesn't discriminate based on the type of connection you have. Everyone gets a 4-6mbps HD stream. They also do not get faster internet (even though their line is capable), they will only get what is available to the regular consumer, which at this time is 50mbps.

More info:

Actually I had Telus TV before about one year ago. It was also on the 15M plan and connected to the same SONY TV using component cable . I noticed that the picture quality was not so good, but it is acceptable. Back then I rent an old model of STB player. I returned the box when I cut the services.

This time the new installed STB box is different box(it has the Cisco logo). I also bought a PVR from Futureshop. The installation technician told me this is a much better box: faster boot up, better HDMI support, etc. The remote is shining new one.

So, should I call Telus and ask for an in-house service and ask the technician bring a old model box?

reply to l_dub
I would plug all those wires in if I got decent sound.One only gets the sound from the center only not natural with Components..
Why didnot they have HDMI in the first instance and have the best of both worlds ? In other words TV boxes HDMI compatable ??

reply to WYCF
Make sure that anything related to dynamic contrast on your TV is turned off. If it is, then welcome to the wonderful picture quality of Optik. Some channels are better than others but its still not very good.

An older box will not help as they are both decoding the same signal, and I don't think Optik is compatible with the older platform anymore.

Despite what Telus says, they are fully HDMI compatible. Its a cop out on their part because they don't want to have to deal with HDCP handshake issues between equipment. But if it works, it is fully supported.

And is not degrading the picture to allow surround sound lol. HDMI has enough bandwidth for 1080p @ 60 fps with 8 channels of uncompressed sound.

reply to Kruisey
Kruisey... component cables are the red, green and blue
If you have another red and white then you have component cables with RCA cables included.
The additional red and white provide stereo sound (left and right audio).
If you want surround sound (so your centre speaker and surround sound speakers work) you must use cables that can carry that sound.
You must only use the red/green/blue for picture (ignore the extra red and white) and then use an optical/toslink cable that goes to your receiver for audio.
If you do this, the audio quality will be identical to using HDMI as it's a digital signal.
While HDMI is cable of better picture quality than component considering Optik has a max resolution of 1080i there is likely to be minimal quality difference in the picture.
The primary benefit of using HDMI (for Optik) is that it's cleaner and easier... one plug instead of four or five.

The reason why HDMI is not the recommended/approved install method with Optik is there are "handshake" issues with it. Basically the TELUS box talks to the TV via the cable when it's used. Sometimes, for some reason, that gets confused and the tv (or the receiver if it's connected that way) can mess up the signal transfer (one will not turn on etc).
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.

reply to WYCF
That's a good point, you can use an optical cable along with the component cables if you want 5.1. But unless you're having a lot of trouble getting a picture at all with HDMI there's no reason to use component.

reply to JammerMan79
Just hang up with Telus. Talked to a lady about this problem. I also mentioned this post and the pictures. She took it to the engineer to discuss for about 15 minutes. Finally she book up a technician come to my house tonight.

Although she warned me that I may got charged for the service if this is not Telus fault. But after she talked to engineers and she said the chance is slim.

So I'll wait the technician and see how to fix it.

Will report back for sure. Stay tuned!

reply to ruiner

reply to JammerMan79
Tv in living room just HDMI.In other room tech installed Component plus red and white.
Thank you Jammerman informing me about the optical/toslink cable.
I honestly do believe Telus can only transmit what it is given .Some pictures are super others not so good.
Wonderful improvement none the less from a few years ago when the screen would fill with different colour digital boxes.
Feel Telus has done a great job in a short time considering they were the "New Boy/Girl "on the block for TV.

reply to WYCF
Telus guy just left. He spent 30min in my house. He saw the picture when he came in. He told me he read the long comment in their system.

He replaced STB. Run a test (cable test)

He used a new component cable + white/red for audio.

He set my tv to movie mode. Tried to modify the setting on the TV but only made it worse.

He kept saying "My job is make sure the cable is working and TV has signal. Replace the box and the cable is all I can do."

I asked "Is there anyone in Telus can help me with the issue?" He said: " I don't know. "

On his way out, he told me that I can cancel the service if I am not satisfied. And he also said something else...well, I don't want expose what he said here.

Why not, just expose it.