|reply to WhatHappened |
Re: [MN] Mediacom Internet "Bait and Switch" Pricing
Shame on me . . next time I'll engage an attorney to review all the Ts and Cs before I change service. When I quote pricing to a representative of Mediacom and get a head nod, I expect to get that pricing . . . It's cable service, not a multi million dollar business deal . . .
I concur with Radio Guy, the pricing needs to be clear and transparent . . . it's apparent that the pricing plans are not understood across the departments within Mediacom.
Thanks again to MediacomChad who just confirmed I have been set up with the original deal I was quoted . . . Fingers crossed for the next billing statement.
I don't think it is a "bait and switch". I just think MediaCom has made the pricing plans so complicated and convoluted that even their own reps can't figure it out. It truly is a cluster. You could seriously call them 5 different times about pricing and get 5 different answers. It seems everyone has different levels of knowledge, different call centers have differing authority or promotions to offer, etc...They have so many differing deals/promotions/gimmicks out there that the CSR's really have no hope of knowing exactly what you are talking about when you call about one. The only thing more frustrating then being a MC customer is probably being a MC customer service representative. It's frustrating enough job when you deal with the public every day but imagine dealing with MC pricing plans and an upset customer base every day. I wonder what the retention rate is for that job?
It's great that MediacomChad is able to fix this for you but what kind of company has so many frustrated customers that they need employees to troll around on internet forums to calm down upset customers? Shouldn't CSR's have the same level of authority and ability to fix problems as MediacomChad?