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jas

@qwest.net

1 edit

Random disconnects

Ive been fighting random disconnects for quite some time now and Id like to figure out whats going on with my connection. It didnt seem so bad, but about 2 months ago, lightning took out my route and modem. Century link replaced the modem with a EQ660R and I bought a new cisco route. There dosent seem to be any rhyme or reason to the disconnects. It could happen 5 times an hour or once a day. It seems to reestablish the connection in about 30 seconds or so. Im not real savy when it comes to networking, so any help on where to start troubleshooting would be appreciated. Ive noticed that when the disconnects occur, the dls light on the modem goes out. After about 30 seconds, it comes back on.

Is there anything I can do to narrow this down to a line or modem problem?


jas

@qwest.net

Re: [Embarq] Random disconnects

Sorry, somehow I forgot to mention my ISP is century link. Im not sure why it says embarq and quest in my original post.

Ken1943

join:2001-12-30
Denver, CO
reply to jas

Re: Random disconnects

I would check the connection to the outside feed and also the telephone jack (replacement would be the best). Sounds like it hit the ac power, but could have fed back into the telephone line.


billaustin
they call me Mr. Bill
Premium,MVM
join:2001-10-13
North Las Vegas, NV
kudos:5
reply to jas
Start by logging into the modem and getting your line stats. SNR, Attenuation, and Sync Speed are most helpful. Take the modem out to the NID, connect to the test jack, and then get the stats again. If there is a significant difference, you have inside wiring issues. If the stats are similar, but you have low SNR or high attenuation, there may be an issue further upstream that needs attention.

Do you have a whole-house filter at the NID, or filters at each phone jack? The symptoms you describe could be the result of a failing filter. If lightning took out the modem and router, odds are really high that all filters need replaced.


jas

@qwest.net
OK, I can check that stuff. I dont use filters on the jack anymore. they wired somehting into the whole house a few years back. Ill see if I can check the line stats from the jack and the NID, but Im not real sure what Im looking at. I did see the menus in the modem where I can get that stuff.


billaustin
they call me Mr. Bill
Premium,MVM
join:2001-10-13
North Las Vegas, NV
kudos:5
It sounds like you have a whole-house filter at the NID. Did they replace it after the lightning strike? The protector block may also need replaced.

Contact support and explain what happened. Let them know that you still have random disconnects after the modem replacement and ask them to come out and replace the whole-house filter. If you have trouble getting that done, send a request with all the details to: talktous@centurylink.com

In the meantime, checking the stats will help determine if you have any inside wiring issues.


jas

@embarqhsd.net
here are the line stats plugged into the jack. is this what your looking for?

noise margin upstream: 9 db
output power downstream: 18 db
attenuation upstream: 31 db
tone 0- 31: 00 00 00 55 77 77 87 77 77 77 77 87 77 77 88 54
tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
noise margin downstream: 16 db
output power upstream: 12 db
attenuation downstream: 55 db
tone 0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 32- 63: 03 44 45 55 55 66 66 65 66 55 66 65 66 55 55 66
tone 64- 95: 06 66 55 66 66 66 66 66 66 65 56 67 76 67 77 77
tone 96-127: 27 77 66 76 76 76 66 66 66 66 66 66 66 66 66 66
tone 128-159: 56 66 66 55 54 55 55 65 55 66 66 65 66 66 66 66
tone 160-191: 55 24 55 64 65 55 45 35 35 54 64 65 56 55 55 04
tone 192-223: 55 54 55 55 55 45 34 44 44 53 43 44 44 44 44 44
tone 224-255: 44 43 43 34 34 44 45 33 54 43 54 45 45 44 34 42
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00


billaustin
they call me Mr. Bill
Premium,MVM
join:2001-10-13
North Las Vegas, NV
kudos:5
Those are the correct numbers. Are those from the modem jack, or the test jack at the NID? Take a reading in both places and compare them. These lines are the ones to look at:

noise margin upstream: 9 db
output power downstream: 18 db
attenuation upstream: 31 db
noise margin downstream: 16 db
output power upstream: 12 db
attenuation downstream: 55 db


Jas

@embarqhsd.net
OK, I went and opened up the NID this morning to plug in and there is no "test" jack inside my NID. There are 2 sections and one says adls and the other one says voice. Do I need to wire a test jack into the asdl side of the NID to do this?


wlpotter

@qwest.net
I also have Centurylink DSL. I live in Washington State and have been experiencing this problem for years. I have complained to Centurylink and ultimately filed an FCC complaint. They finally added additional T1 spans to the PairGain that feeds my house. This helped increase the speed and dropoff problems, but I think they need to either upgrade to fiber or add additional T1's. It happens at various times during the day and I lose connection for about 30 seconds.


billaustin
they call me Mr. Bill
Premium,MVM
join:2001-10-13
North Las Vegas, NV
kudos:5
reply to Jas
You probably have the type where the top pops open to reveal the jack and access to the points where the house wire connects. The top is like a cover with a hinge on outer edge. There should be a release lever. When it opens, you'll see a mating plug on the cover that goes into the jack and makes the connection between the line and the house wiring.


Jas

@embarqhsd.net
Ill open it up and look again here once it drys out here. Its been wet and rainy here the last few days and i dont feel like hooking up a modem in the rain:)

CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7
reply to jas
Hi,

We are happy to help with any DSL issues you are having. Please send us your account & contact information so we can help.

Thanks,

Corey Tidwell
Centurylink Help Team
TalkToUs@Centurylink.com