|reply to Rocknbeth |
Re: Wildblue/exede usage policy validation?
There have been several reports on wildblueworld.com of meter malfunctions. They seem to fall into two categories:
1. False usage is added to their counters when the modem is power-cycled just after the LNFZ.
2. Your valid usage during the LNFZ is erroneously added.
They will accept documented proof from the RealityRipple gadget, which fetches their actual counter numbers every 15 minutes (or at the interval you select in Options). Many customers have had usage restored to their counters, but you need proof and you need to send a PM to one of the moderators on wildblueworld.com forum, or send it as an attachment to their email account...it's best to call customer services and explain your position and ask for the email address to send your documented proof.
Download, install and configure this gadget with your email log-in name and password.
Exede12, ViaSat-1, beam 342, Albuquerque Gateway, Denver AcceleNet servers