US Telco Support > Verizon > Verizon Fiber Optics > Phone# w/my FIOS said "No such number" for school emer

Phone# w/my FIOS said "No such number" for school emer

Re: Phone# w/my FIOS said "No such number" for school

And the other obvious question, did the nurse try more than once, perhaps he/she dialed the wrong number?

The phone has worked for over a year with no problems.

They tried calling from the school with 2 different numbers.

They used the area code, didn't use the area code, tried a 1 before the area code.

Then *I* went over to the school & tried it.

Exact same issue.

It's the only time I've ever heard of that problem with my phone number.

Has anyone had that problem? If so, what have you done to fix it?

Who is the school's phone carrier?

If the school is not on VZ, it could be an issue with the interconnect from whatever carrier they use.
--
There are 10 kinds of people in the world; those who understand binary and those who don't.

reply to JackPearson2
Plug your tel. no into this site:

»tnid.us/

If you get a valid response then you are provisioned and the school's service provider has a routing error. The trouble report has to be lodged by the caller to the service provider.

reply to JackPearson2
School Systems have problems too - I work in Technology Services for one. One entire Elementary lost phone service.

In fact in a separate but related problem just before Christmas break all our phones went out.

reply to lijacobs

reply to JackPearson2
Have to see who the school uses for their phone service & that provider has to be contacted about the issue, as it's not on the OPs end. I've dealt with this with Lightpath at work when we can't call a client's phone number on another provider, usually resolved in a few hours, after I placed the service call.

In any event, I recommend the OP have the school contact a cell phone first until the issue is rectified to be safe.

reply to JackPearson2

I had a similar issue with our new Comcast home phone # a few months ago. The inlaws couldn't call us from their landline but their cell phones and other landlines could call us just fine.

I opened a request with Comcast. It took them a few days but they were find something wrong on their side and fix it.

Give Verizon a call and provide the details as previous poster suggested.

reply to JackPearson2
Open a ticket with Verizon FIOS. They will check to see if the call ever hit the network. If it didn't, they may call the schools provider or have you or someone at the school request to open a ticket with their provider or perhaps it is a PBX issue at the school.

I work in the telecommunications business and understand the nature of these issues. The routes don't change every x hours.

When you port your number, you phone number is assigned a local routing number "LRN" to have calls routed to the new provider "FIOS". If the school's PBX or phone system is routing to the number rather than the LRN, that is where the problem is. Should be a simple correction on their part.

Also, keep in mind that when calls are being routed, carriers hand calls off.

high level - schools pbx --> long distance (verizon business) or local call --> local tandem (Verizon or At&t) --> central office or switch --> to your line at home.

or

schools pbx --> long distance or local call --> direct connect to the central office --> to your line at home.

The call can fail at any one of these points. FIOS the local tandem and the schools pbx admin or phone carrier will need to set up traces to see the point of failure.

reply to lijacobs
Just an FYI., this website is specifically used for caller ID. This wouldn't indicate if your phone number is provisioned properly.

reply to mig288

So Paetec/Windstream is lying when they tell me that? Interesting.

Only way for a route to change is a LERG Update or porting request. If not Switches don't get updated like Ever.... Could there have been a mistype somewhere in the School Provider's system, sure.

reply to mig288

reply to jcondon8