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elray
join:2000-12-16
Santa Monica, CA

elray to houdinitrick

Member

to houdinitrick

Re: Questions about fusion and the mandatory modem rental

said by houdinitrick :

If I decide to upgrade from DSL to fusion, would I need a new modem?

If not, would I be forced to pay the mandatory modem rental fee I've heard about? I believe new Sonic.net customers have to pay the fee, but if I am an existing Sonic.net customer (albeit not fusion customer), does that change anything?

I was told by support that they will waive the modem rental charge if you phone in your order, but not if you place it online.

DaneJasper
Sonic.Net
Premium Member
join:2001-08-20
Santa Rosa, CA

DaneJasper

Premium Member

said by elray:

I was told by support that they will waive the modem rental charge if you phone in your order, but not if you place it online.

No, this is not accurate. Ordering by phone or online is the same - for now at least, modem rental is mandatory.

-Dane Jasper
public
join:2002-01-19
Santa Clara, CA

public

Member

said by DaneJasper:

- for now at least, modem rental is mandatory.

-Dane Jasper

In other words a renamed price increase.