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NYITGUY

@verizon.net

Help with Verizon DSL. Driving me crazy.

Customers for over 10 years. Always got 3mbps down. Last 3 weeks getting very bad pings and slow downloads all the time.

Tech came and no problems with my line.
So they sent a new modem. To another address!!!.

I know it's not the modem's fault. It's been over 3 weeks now. I just want my internet the way it used to be.


Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1
sorry to hear you're having issues with your dsl service, and getting equipment sent to the wrong address.

would you mind posting up your line/transceiver stats to look at? it will help in determining where the problem might be.

xkravenx

join:2012-01-23
Brooklyn, NY
Broadband Status
Broadband Parameter Status
VPI: 0
VCI: 35
Broadband Mode Setting: ADSL2+
Broadband Negotiated Mode: ADSL2+
Connection Status: CONNECTED
Downstream Speed: 3359 Kbps
Upstream Speed: 861 Kbps
Retrains: 2
Retrain Timer: 0 Days, 14H:44M:1S
ATM QoS class: UBR
Near End CRC Errors Interleave: 1152
Near End CRC Errors Fastpath : N/A
Far End CRC Errors Interleave : 258
Far End CRC Errors Fastpath : N/A
30 Minute Near End CRC Interleave : 462
30 Minute Near End CRC Fastpath : N/A
30 Minute Far End CRC Interleave : 0
30 Minute Far End CRC Fastpath : N/A
Near End RS FEC Interleave : 0
Near End RS FEC Fastpath : N/A
Far End RS FEC Interleave : 0
Far End RS FEC Fastpath : N/A
30 Minute Near End FEC Interleave : 31237
30 Minute Near End FEC Fastpath : N/A
30 Minute Far End FEC Interleave : 0
30 Minute Far End FEC Fastpath : N/A
30 Minute Discarded Packets Downstream : 0
30 Minute Discarded Packets Upstream : 0
SNR Downstream : 10 dB
SNR Upstream : 17 dB
Attenuation Downstream : 44 dB
Attenuation Upstream : 21 dB
Power Downstream 0 dBm
Power Upstream 12.7 dBm

xkravenx

join:2012-01-23
Brooklyn, NY
reply to Demonfang
I received the modem yesterday. Set it up and my speeds were fast again.

This morning, the speed are back down again. With speedtest, the max I am getting now is 1.5Mbps down and 0.3Mbps Up.


Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1
Reviews:
·DSL EXTREME
reply to xkravenx
looking at that, your speeds seem to be in sync ok, although downstream margin could be a bit higher, it's not low enough to be causing major speed issues.

my two thoughts are that you're either experiencing congestion, or your line is having provisioning errors (different from sync issues). i would suggest calling the regular verizon number, and asking them to reset your provisioning. failing that, call 1-866-376-3216 press 0 for high speed internet technical support presidential appeals. They will ask for an appeals case #, but may pull up your account without one if you ask.

xkravenx

join:2012-01-23
Brooklyn, NY
Thanks!!!. I followed your advice and my issues were fixed.
I called Verizon about 9 times in total to get this resolved. Each time was 45 minutes call. About 20 minutes on hold + the time talking to them.

Congestion was the issue it seems. I got a new modem, but even my old modem is working fine now.

The new Actiontech modem seems to give me better speed. About 40-50kbps more.
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