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dabonz

join:2012-05-17
Ottawa, ON

Hay Rogers office Closed

Anybody Having issues with Rogers 1-800 I called and they said there office is closed lol



PajaPatak

@start.ca

They are having major outage.

Internet is down, K-W, Toronto (area) + Ottawa.

Their billing, sales, etc, everything is down.

Just spoke to them on the phone.

They don't have ETA for this.


Cramman

join:2001-12-12
East York, ON

DHCP is still good in East York but the DNS servers are unreachable.
using opendns and google's

-c



mcnicoll

@rogers.com
reply to PajaPatak

second time in a few months. learn to run a network.

"world leading internet experiences". yeah, certainly world leading in fail.



Dustyn
Premium
join:2003-02-26
Ontario, CAN
kudos:11

More like "world leading internet gouging".



zvon

@rogers.com
reply to mcnicoll

my router is showing bad DNS issues started at 6:41pm EST time. I'm in Mississauga.


ptscon

join:2009-02-21
reply to dabonz

Internet is not down, just the DNS service.

It's a good idea to have two different DNS providers anyways ..these things happen.



r100

@tdbank.ca

Is there anything impacted users can do to remediate the issue? Or do we need to sit in a holding pattern until Rogers sorts things out?



Ian
Premium
join:2002-06-18
ON
kudos:3
reply to dabonz

This happened not six months ago. My advice would not to use Rogers DNS servers. Not just for outages like this, but ever. What it says about an ISP that has chronic problems maintaining reliable DNS I leave to the observer.....
--
“Any claim that the root of a problem is simple should be treated the same as a claim that the root of a problem is Bigfoot. Simplicity and Bigfoot are found in the real world with about the same frequency.” – David Wong



BGB
Wants moar interwebz
Premium
join:2009-07-09
Waterloo, ON
Reviews:
·TekSavvy Cable

said by Ian:

This happened not six months ago. My advice would not to use Rogers DNS servers. Not just for outages like this, but ever. What it says about an ISP that has chronic problems maintaining reliable DNS I leave to the observer.....

On mine, I set the Google DNS as my secondary DNS server incase the primary one fails. I set it in the WAN settings on my router, so it provides it to all my devices.

MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4
reply to dabonz

Forget the Rogers DNS servers altogether.

Set one to Google DNS 8.8.8.8
Set the other to OpenDNS 208.67.220.220

Both of these companies invest more money into reliable DNS server infrastructure that Rogers ever will.


canehdian

join:2009-10-05
reply to dabonz

I'm on Rogers and fine....don't use their dns but Level3 4.2.X.X and a Sprint one instead.....



nekkidtruth
YISMM
Premium
join:2002-05-20
London, ON
kudos:2
Reviews:
·WIND Mobile
·Rogers Hi-Speed

said by canehdian:

I'm on Rogers and fine....don't use their dns but Level3 4.2.X.X and a Sprint one instead.....

Which makes sense....since there's a DNS outage with Rogers DNS server
--
Weeeeeee


k2k

@rogers.com
reply to zvon

Was down here, but switched to 3rd party DNS and everything seems to be working.


stevey_frac

join:2009-12-09
Cambridge, ON
reply to nekkidtruth

I've got two friends, one on rogers mobile, on on rogers cable internet, that are unable to route to 8.8.8.8.

This implies its more than a DNS outage.

--Steve



Dustyn
Premium
join:2003-02-26
Ontario, CAN
kudos:11

1 edit
reply to Ian

said by Ian:

This happened not six months ago. My advice would not to use Rogers DNS servers. Not just for outages like this, but ever. What it says about an ISP that has chronic problems maintaining reliable DNS I leave to the observer.....

I was testing out DNS Benchmark a while back when this last (DNS) outage occurred. I actually regret not having implemented an alternate DNS server at that time as I was kicked offline just after my previous posting. Rogers only uses "1" single DNS server... which in itself is pretty stupid. I understand that it can branch out from that one DNS server... but it's useless once that "1" DNS server goes out. I will admit that this does not happen very much... but with the prices were paying for Rogers, I expect more than one reliable DNS server at any given time. Time to make some manual changes.
--
Remember that cool hidden "Graffiti Wall" here on BBR? After the name change I became the "owner", so to speak as it became: Dustyn's Wall »[Serious] RIP


Dustyn
Premium
join:2003-02-26
Ontario, CAN
kudos:11
reply to dabonz

All I get is a busy signal. Absolutely ridiculous that there call center only let's incoming calls pick up 5-10% of the time.
If you keep trying... you WILL get in and put automatically into que, but it takes a LOT of re-dialing.
Then it states that there is high call volume and your wait time will be over 5 minutes.
"A business representative will be with you momentarily"... it doesn't happen.
--
Remember that cool hidden "Graffiti Wall" here on BBR? After the name change I became the "owner", so to speak as it became: Dustyn's Wall »[Serious] RIP


JamesMaltby

join:2013-01-09
reply to dabonz

Are you wanting to get back online?

I suggest you follow this.

PREFERRED DNS - 208.67.222.222

ALTERNATE DNS - 208.67.220.220

Open Network Connections by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage network connections.

Right-click the connection that you want to change, and then click Properties. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Click the Networking tab. Under This connection uses the following items, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click Properties.

To specify IPv4 IP address settings, do one of the following:

PREFERRED DNS - 208.67.222.222

ALTERNATE DNS - 208.67.220.220


peterboro
Avatars are for posers
Premium
join:2006-11-03
Peterborough, ON
reply to dabonz

Wind Mobile's data was down yesterday. The end is near?


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to dabonz

Mine was down for a short period but is working fine now. My friends internet/TV/homephone was down for several hours this afternoon. Cable modem loss sync for the entire outage, so I think there's more than just a DNS outage for certain customers.

And as for not being able to call in, their call centre equipment only has so much capacity. You can bet with an outage this large, there are many confused customers from all over Ontario calling in at the same time.



ToxicD

@rogers.com
reply to dabonz

I've had several major outages with Rogers in Toronto in the past 6 months. Last time was told that they will allow me to cancel my services if there were to be another outage. Called in today after not being able to connect to internet and wireless all evening. They refused to cancel my services. Next step is to take it to the OOP. If that fails, will take them to small claims court. This BS has to stop. I don't care about credits (have none on my account). I just want to have a reliable service, and I am willing to pay for it.



elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia
reply to Dustyn

said by Dustyn:

said by Ian:

This happened not six months ago. My advice would not to use Rogers DNS servers. Not just for outages like this, but ever. What it says about an ISP that has chronic problems maintaining reliable DNS I leave to the observer.....

I was testing out DNS Benchmark a while back when this last (DNS) outage occurred. I actually regret not having implemented an alternate DNS server at that time as I was kicked offline just after my previous posting. Rogers only uses "1" single DNS server... which in itself is pretty stupid. I understand that it can branch out from that one DNS server... but it's useless once that "1" DNS server goes out. I will admit that this does not happen very much... but with the prices were paying for Rogers, I expect more than one reliable DNS server at any given time. Time to make some manual changes.

Rogers is providing you a connection to the Internet, but if you read the TOS they don't have to even provide you service, "DNS is Free Sir".
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......


nekkidtruth
YISMM
Premium
join:2002-05-20
London, ON
kudos:2
Reviews:
·WIND Mobile
·Rogers Hi-Speed
reply to stevey_frac

said by stevey_frac:

I've got two friends, one on rogers mobile, on on rogers cable internet, that are unable to route to 8.8.8.8.

This implies its more than a DNS outage.

--Steve

Quite possible at some point, however I swapped my mobile DNS servers for Google's and immediately all of my issues disappeared. So, that indicates a DNS outage. Maybe there were other issues before that. *shrug*
--
Weeeeeee


Ranja

@rogers.com
reply to r100

change your dns to 8.8.8.8



NoHSpeed

@199.198.223.x
reply to dabonz

I have been on hold waiting to speak to a Rogers support agent for 1hr 10min. Home interest and cell phone browser not loading. I'm in Midtown Toronto. I'm happy to have found this forum using my corporate BB (Telus).
Going to be and reading an old fashion book!
Make sure to contact Rogers for a credit tomorrow.
Goodnight and hope the fairies resolve the issues as we sleep



DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
kudos:2
reply to dabonz

System-wide outage, according to Canadian Press and CBC. As for compensation, have you never had a power outage with Hydro One or NB Power? They never compensate. Mind you, they are metered. You don't pay for what you don't use.
--
Need-based health care not greed-based health care.



creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
Reviews:
·TekSavvy Cable
reply to peterboro

said by peterboro:

Wind Mobile's data was down yesterday. The end is near?

Were you Wind Home or Wind Away? Wind Away uses Roger's wireless network and it would make sense that it was affected by this as well.


lulzsssss

@start.ca
reply to ToxicD

said by ToxicD :

I've had several major outages with Rogers in Toronto in the past 6 months. Last time was told that they will allow me to cancel my services if there were to be another outage. Called in today after not being able to connect to internet and wireless all evening. They refused to cancel my services. Next step is to take it to the OOP. If that fails, will take them to small claims court. This BS has to stop. I don't care about credits (have none on my account). I just want to have a reliable service, and I am willing to pay for it.

You can't goto court over it. They don't promise it will be up all the time.

And any credits you will get will be:

Monthly Fee /30/24
*6 (for the 4 hours it was down)

So if you had extreme cable your credit would be
0.5165833333333333

HammerofGawd

join:2012-06-30
23332
reply to dabonz

If the phones are rejecting your call, there is a major issue in play. Hang up and wait for a resolution. Read a book. Walk the dog.

If you want an internet service up 100% of the time you are going to pay alot more than you are now to Bell Nexia or some such and even then you wont get a 100% uptime guarantee on a residential zoned property.

How far do you think $50-100 a month gets you? The service is up 99% of the time. The EULA you agree to makes no guarantees of 100% uptime. Last time I checked, the world is not a perfect place.

People: get a grip.



Ian
Premium
join:2002-06-18
ON
kudos:3

1 recommendation

said by HammerofGawd:

If you want an internet service up 100% of the time you are going to pay alot more than you are now to Bell Nexia or some such and even then you wont get a 100% uptime guarantee on a residential zoned property.

How far do you think $50-100 a month gets you? The service is up 99% of the time. The EULA you agree to makes no guarantees of 100% uptime. Last time I checked, the world is not a perfect place.

People: get a grip.

I think the criticism being leveled here is that a national ISP seems to have a remarkably fragile network setup with little fault tolerance.

They have setup their network to have ONE, and only only one, DNS server for their paying customers. So if that has problems, this is what happens. There's a reason why Windows, Linux, and every modem and router on the planet allows for alternate DNS server entry.
--
“Any claim that the root of a problem is simple should be treated the same as a claim that the root of a problem is Bigfoot. Simplicity and Bigfoot are found in the real world with about the same frequency.” – David Wong