 dabonz
join:2012-05-17
Ottawa, ON | Hay Rogers office Closed Anybody Having issues with Rogers 1-800 I called and they said there office is closed lol |
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| They are having major outage.
Internet is down, K-W, Toronto (area) + Ottawa.
Their billing, sales, etc, everything is down.
Just spoke to them on the phone.
They don't have ETA for this. |
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Cramman
join:2001-12-12
East York, ON | DHCP is still good in East York but the DNS servers are unreachable.
using opendns and google's
-c |
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| reply to PajaPatak
second time in a few months. learn to run a network.
"world leading internet experiences". yeah, certainly world leading in fail. |
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 DustynPremium
join:2003-02-26
Ontario, CAN
kudos:10 | More like "world leading internet gouging". |
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| reply to mcnicoll
my router is showing bad DNS issues started at 6:41pm EST time. I'm in Mississauga. |
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| reply to dabonz
Internet is not down, just the DNS service.
It's a good idea to have two different DNS providers anyways ..these things happen. |
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| Is there anything impacted users can do to remediate the issue? Or do we need to sit in a holding pattern until Rogers sorts things out? |
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 IanPremium
join:2002-06-18
ON
kudos:1
 ·Rogers Hi-Speed
| reply to dabonz
This happened not six months ago. My advice would not to use Rogers DNS servers. Not just for outages like this, but ever. What it says about an ISP that has chronic problems maintaining reliable DNS I leave to the observer.....
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“Any claim that the root of a problem is simple should be treated the same as a claim that the root of a problem is Bigfoot. Simplicity and Bigfoot are found in the real world with about the same frequency.” – David Wong |
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 BGBWants moar interwebzPremium
join:2009-07-09
Waterloo, ON
 ·TekSavvy DSL
·TekSavvy Cable
| said by Ian:This happened not six months ago. My advice would not to use Rogers DNS servers. Not just for outages like this, but ever. What it says about an ISP that has chronic problems maintaining reliable DNS I leave to the observer.....
On mine, I set the Google DNS as my secondary DNS server incase the primary one fails. I set it in the WAN settings on my router, so it provides it to all my devices. |
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| reply to dabonz
Forget the Rogers DNS servers altogether.
Set one to Google DNS 8.8.8.8
Set the other to OpenDNS 208.67.220.220
Both of these companies invest more money into reliable DNS server infrastructure that Rogers ever will. |
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| reply to dabonz
I'm on Rogers and fine....don't use their dns but Level3 4.2.X.X and a Sprint one instead..... |
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 nekkidtruthYou fail at life.Premium
join:2002-05-20
London, ON
·Rogers Hi-Speed
| said by canehdian:I'm on Rogers and fine....don't use their dns but Level3 4.2.X.X and a Sprint one instead.....
Which makes sense....since there's a DNS outage with Rogers DNS server 
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Weeeeeee |
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| reply to zvon
Was down here, but switched to 3rd party DNS and everything seems to be working. |
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| reply to nekkidtruth
I've got two friends, one on rogers mobile, on on rogers cable internet, that are unable to route to 8.8.8.8.
This implies its more than a DNS outage.
--Steve |
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DustynPremium
join:2003-02-26
Ontario, CAN
kudos:10
1 edit | reply to Ian
said by Ian:This happened not six months ago. My advice would not to use Rogers DNS servers. Not just for outages like this, but ever. What it says about an ISP that has chronic problems maintaining reliable DNS I leave to the observer.....
I was testing out DNS Benchmark a while back when this last (DNS) outage occurred. I actually regret not having implemented an alternate DNS server at that time as I was kicked offline just after my previous posting. Rogers only uses "1" single DNS server... which in itself is pretty stupid. I understand that it can branch out from that one DNS server... but it's useless once that "1" DNS server goes out. I will admit that this does not happen very much... but with the prices were paying for Rogers, I expect more than one reliable DNS server at any given time. Time to make some manual changes. 
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Remember that cool hidden "Graffiti Wall" here on BBR? After the name change I became the "owner", so to speak as it became: Dustyn's Wall »[Serious] RIP
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DustynPremium
join:2003-02-26
Ontario, CAN
kudos:10 | reply to dabonz
All I get is a busy signal. Absolutely ridiculous that there call center only let's incoming calls pick up 5-10% of the time.
If you keep trying... you WILL get in and put automatically into que, but it takes a LOT of re-dialing.
Then it states that there is high call volume and your wait time will be over 5 minutes.
"A business representative will be with you momentarily"... it doesn't happen.
--
Remember that cool hidden "Graffiti Wall" here on BBR? After the name change I became the "owner", so to speak as it became: Dustyn's Wall »[Serious] RIP
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| reply to dabonz
Are you wanting to get back online?
I suggest you follow this.
PREFERRED DNS - 208.67.222.222
ALTERNATE DNS - 208.67.220.220
Open Network Connections by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage network connections.
Right-click the connection that you want to change, and then click Properties. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Click the Networking tab. Under This connection uses the following items, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click Properties.
To specify IPv4 IP address settings, do one of the following:
PREFERRED DNS - 208.67.222.222
ALTERNATE DNS - 208.67.220.220 |
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peterboroAvatars are for posersPremium
join:2006-11-03
Peterborough, ON | reply to dabonz
Wind Mobile's data was down yesterday. The end is near?  |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
·Rogers Hi-Speed
| reply to dabonz
Mine was down for a short period but is working fine now. My friends internet/TV/homephone was down for several hours this afternoon. Cable modem loss sync for the entire outage, so I think there's more than just a DNS outage for certain customers.
And as for not being able to call in, their call centre equipment only has so much capacity. You can bet with an outage this large, there are many confused customers from all over Ontario calling in at the same time. |
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