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Hay Rogers office ClosedAnybody Having issues with Rogers 1-800 I called and they said there office is closed lol |
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PajaPatak
Anon
2013-Jan-9 8:10 pm
They are having major outage.
Internet is down, K-W, Toronto (area) + Ottawa.
Their billing, sales, etc, everything is down.
Just spoke to them on the phone.
They don't have ETA for this. |
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Cramman join:2001-12-12 East York, ON |
DHCP is still good in East York but the DNS servers are unreachable. using opendns and google's
-c |
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mcnicoll to PajaPatak
Anon
2013-Jan-9 8:34 pm
to PajaPatak
second time in a few months. learn to run a network.
"world leading internet experiences". yeah, certainly world leading in fail. |
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Dustyn Premium Member join:2003-02-26 Ontario, CAN |
Dustyn
Premium Member
2013-Jan-9 8:47 pm
More like "world leading internet gouging". |
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zvon to mcnicoll
Anon
2013-Jan-9 8:50 pm
to mcnicoll
my router is showing bad DNS issues started at 6:41pm EST time. I'm in Mississauga. |
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to dabonz7
Internet is not down, just the DNS service.
It's a good idea to have two different DNS providers anyways ..these things happen. |
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r100
Anon
2013-Jan-9 9:28 pm
Is there anything impacted users can do to remediate the issue? Or do we need to sit in a holding pattern until Rogers sorts things out? |
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Ian1 Premium Member join:2002-06-18 ON |
to dabonz7
This happened not six months ago. My advice would not to use Rogers DNS servers. Not just for outages like this, but ever. What it says about an ISP that has chronic problems maintaining reliable DNS I leave to the observer..... |
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BGBWants moar interwebz Premium Member join:2009-07-09 Waterloo, ON |
BGB
Premium Member
2013-Jan-9 9:51 pm
said by Ian1:This happened not six months ago. My advice would not to use Rogers DNS servers. Not just for outages like this, but ever. What it says about an ISP that has chronic problems maintaining reliable DNS I leave to the observer..... On mine, I set the Google DNS as my secondary DNS server incase the primary one fails. I set it in the WAN settings on my router, so it provides it to all my devices. |
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MaynardKrebsWe did it. We heaved Steve. Yipee. Premium Member join:2009-06-17 |
to dabonz7
Forget the Rogers DNS servers altogether.
Set one to Google DNS 8.8.8.8 Set the other to OpenDNS 208.67.220.220
Both of these companies invest more money into reliable DNS server infrastructure that Rogers ever will. |
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to dabonz7
I'm on Rogers and fine....don't use their dns but Level3 4.2.X.X and a Sprint one instead..... |
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nekkidtruthYISMM Premium Member join:2002-05-20 London, ON Netgear R7000 Asus RT-N66 Hitron CODA-4582
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said by canehdian:I'm on Rogers and fine....don't use their dns but Level3 4.2.X.X and a Sprint one instead..... Which makes sense....since there's a DNS outage with Rogers DNS server |
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k2k to zvon
Anon
2013-Jan-9 10:20 pm
to zvon
Was down here, but switched to 3rd party DNS and everything seems to be working. |
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to nekkidtruth
I've got two friends, one on rogers mobile, on on rogers cable internet, that are unable to route to 8.8.8.8.
This implies its more than a DNS outage.
--Steve |
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Dustyn Premium Member join:2003-02-26 Ontario, CAN ·Carry Telecom ·TekSavvy Cable Asus GT-AX11000 Technicolor TC4400
1 edit |
to Ian1
said by Ian1:This happened not six months ago. My advice would not to use Rogers DNS servers. Not just for outages like this, but ever. What it says about an ISP that has chronic problems maintaining reliable DNS I leave to the observer..... I was testing out DNS Benchmark a while back when this last (DNS) outage occurred. I actually regret not having implemented an alternate DNS server at that time as I was kicked offline just after my previous posting. Rogers only uses "1" single DNS server... which in itself is pretty stupid. I understand that it can branch out from that one DNS server... but it's useless once that "1" DNS server goes out. I will admit that this does not happen very much... but with the prices were paying for Rogers, I expect more than one reliable DNS server at any given time. Time to make some manual changes. |
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Dustyn |
to dabonz7
All I get is a busy signal. Absolutely ridiculous that there call center only let's incoming calls pick up 5-10% of the time. If you keep trying... you WILL get in and put automatically into que, but it takes a LOT of re-dialing. Then it states that there is high call volume and your wait time will be over 5 minutes. "A business representative will be with you momentarily"... it doesn't happen. |
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to dabonz7
Are you wanting to get back online?
I suggest you follow this.
PREFERRED DNS - 208.67.222.222
ALTERNATE DNS - 208.67.220.220
Open Network Connections by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage network connections.
Right-click the connection that you want to change, and then click Properties. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Click the Networking tab. Under This connection uses the following items, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click Properties.
To specify IPv4 IP address settings, do one of the following:
PREFERRED DNS - 208.67.222.222
ALTERNATE DNS - 208.67.220.220 |
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peterboro (banned)Avatars are for posers join:2006-11-03 Peterborough, ON |
to dabonz7
Wind Mobile's data was down yesterday. The end is near? |
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yyzlhr join:2012-09-03 Scarborough, ON |
to dabonz7
Mine was down for a short period but is working fine now. My friends internet/TV/homephone was down for several hours this afternoon. Cable modem loss sync for the entire outage, so I think there's more than just a DNS outage for certain customers.
And as for not being able to call in, their call centre equipment only has so much capacity. You can bet with an outage this large, there are many confused customers from all over Ontario calling in at the same time. |
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ToxicD to dabonz7
Anon
2013-Jan-9 11:38 pm
to dabonz7
I've had several major outages with Rogers in Toronto in the past 6 months. Last time was told that they will allow me to cancel my services if there were to be another outage. Called in today after not being able to connect to internet and wireless all evening. They refused to cancel my services. Next step is to take it to the OOP. If that fails, will take them to small claims court. This BS has to stop. I don't care about credits (have none on my account). I just want to have a reliable service, and I am willing to pay for it. |
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elwoodbluesElwood Blues Premium Member join:2006-08-30 Somewhere in |
to Dustyn
said by Dustyn:said by Ian1:This happened not six months ago. My advice would not to use Rogers DNS servers. Not just for outages like this, but ever. What it says about an ISP that has chronic problems maintaining reliable DNS I leave to the observer..... I was testing out DNS Benchmark a while back when this last (DNS) outage occurred. I actually regret not having implemented an alternate DNS server at that time as I was kicked offline just after my previous posting. Rogers only uses "1" single DNS server... which in itself is pretty stupid. I understand that it can branch out from that one DNS server... but it's useless once that "1" DNS server goes out. I will admit that this does not happen very much... but with the prices were paying for Rogers, I expect more than one reliable DNS server at any given time. Time to make some manual changes. Rogers is providing you a connection to the Internet, but if you read the TOS they don't have to even provide you service, "DNS is Free Sir". |
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nekkidtruthYISMM Premium Member join:2002-05-20 London, ON Netgear R7000 Asus RT-N66 Hitron CODA-4582
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to stevey_frac
said by stevey_frac:I've got two friends, one on rogers mobile, on on rogers cable internet, that are unable to route to 8.8.8.8.
This implies its more than a DNS outage.
--Steve Quite possible at some point, however I swapped my mobile DNS servers for Google's and immediately all of my issues disappeared. So, that indicates a DNS outage. Maybe there were other issues before that. *shrug* |
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Ranja to r100
Anon
2013-Jan-10 4:12 am
to r100
change your dns to 8.8.8.8 |
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NoHSpeed to dabonz7
Anon
2013-Jan-10 4:12 am
to dabonz7
I have been on hold waiting to speak to a Rogers support agent for 1hr 10min. Home interest and cell phone browser not loading. I'm in Midtown Toronto. I'm happy to have found this forum using my corporate BB (Telus). Going to be and reading an old fashion book! Make sure to contact Rogers for a credit tomorrow. Goodnight and hope the fairies resolve the issues as we sleep |
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DKSDamn Kidney Stones
join:2001-03-22 Owen Sound, ON |
to dabonz7
System-wide outage, according to Canadian Press and CBC. As for compensation, have you never had a power outage with Hydro One or NB Power? They never compensate. Mind you, they are metered. You don't pay for what you don't use. |
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creed3020 Premium Member join:2006-04-26 Kitchener, ON |
to peterboro
said by peterboro:Wind Mobile's data was down yesterday. The end is near? Were you Wind Home or Wind Away? Wind Away uses Roger's wireless network and it would make sense that it was affected by this as well. |
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lulzsssss to ToxicD
Anon
2013-Jan-10 9:30 am
to ToxicD
said by ToxicD :I've had several major outages with Rogers in Toronto in the past 6 months. Last time was told that they will allow me to cancel my services if there were to be another outage. Called in today after not being able to connect to internet and wireless all evening. They refused to cancel my services. Next step is to take it to the OOP. If that fails, will take them to small claims court. This BS has to stop. I don't care about credits (have none on my account). I just want to have a reliable service, and I am willing to pay for it. You can't goto court over it. They don't promise it will be up all the time. And any credits you will get will be: Monthly Fee /30/24 *6 (for the 4 hours it was down) So if you had extreme cable your credit would be 0.5165833333333333 |
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to dabonz7
If the phones are rejecting your call, there is a major issue in play. Hang up and wait for a resolution. Read a book. Walk the dog.
If you want an internet service up 100% of the time you are going to pay alot more than you are now to Bell Nexia or some such and even then you wont get a 100% uptime guarantee on a residential zoned property.
How far do you think $50-100 a month gets you? The service is up 99% of the time. The EULA you agree to makes no guarantees of 100% uptime. Last time I checked, the world is not a perfect place.
People: get a grip. |
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Ian1 Premium Member join:2002-06-18 ON
1 recommendation |
Ian1
Premium Member
2013-Jan-10 11:51 am
said by HammerofGawd:If you want an internet service up 100% of the time you are going to pay alot more than you are now to Bell Nexia or some such and even then you wont get a 100% uptime guarantee on a residential zoned property.
How far do you think $50-100 a month gets you? The service is up 99% of the time. The EULA you agree to makes no guarantees of 100% uptime. Last time I checked, the world is not a perfect place.
People: get a grip. I think the criticism being leveled here is that a national ISP seems to have a remarkably fragile network setup with little fault tolerance. They have setup their network to have ONE, and only only one, DNS server for their paying customers. So if that has problems, this is what happens. There's a reason why Windows, Linux, and every modem and router on the planet allows for alternate DNS server entry. |
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