said by CrimPhoenix:How long does it typically take to have the mac address for my bright house internet account updated to the mac address from my shiny new SB6141?
I just got off the live chat support with an individual named Pat C, who told me it could take two days to have this change processed... When I inquired if technicians can be on-site for calls and have modems activated and de-activated on the fly but not when I call/chat with customer support, they indicated that the statement provided was correct. But because I did not have technician on-site, it would take up to two days. They even indicated that if I called in to the technical support line, it would not make things move along any faster.
As I am hoping that this cable modem will correct the horrible up and down connection issues that we currently experience at the house, I obviously was hoping that this would get switched over sooner.
Thanks!
Jason
A new modem is not going to solve connection problems if it's signal related. In fact swapping the modem before properly determining the problem could temporarily mask the real problem. I would like to use this case as an example of why you should NEVER try to self diagnose these things. In the meantime Jason I will take a look and be in touch.