OS and Software > No, I Will Not Fix Your #@$!! Computer > Salary Research for Negotiation

I think you are 100% correct. Whenever something is thrown at me, I always say yes and get the job done. I do not think they appreciate what I do. I have started writing down everything. In all honesty, some stuff I was thinking of skipping because I thought, “well it is not a big deal” but once I started analyzing what I do and what it entails, it did end up being a big deal. It is because of what I do that we rely so little on other departments like Server Amins, Telecommunications and ecommerce. In addition, our reliance on consultants has greatly minimized when it comes to tech in the call center.

As far as the person thinking the lack of college or certifications may be the issue, I do not believe so. The person that was promoted has neither college nor certifications. If we were to look at banking experience alone, we have about the same (I have 17+ years). When it comes to managing the call center, we also have similar responsibilities. Based on these similarities alone, we should be on the same level. Again, I have the same if not more, experience as a banker so I can do his job but earn a little less than he earns.

With that said, I then have the Technical responsibilities and knowledge (15+ years) that as you all know, require wearing multiple hats. This is something that this person cannot do or learn. After all, we are all hardcore geeks that eat, sleep and dream this stuff . When you account for that, it even substantiates me having a higher level let alone an equal one.

Summary: If you were to consider me only a call center manager, I am underpaid and at a lower salary level then I should be.

When you account for what I bring to the table technology wise, I am $15,000 underpaid and should even be a higher level than the other person.

I think you are 100% correct. Whenever something is thrown at me, I always say yes and get the job done. I do not think they appreciate what I do. I have started writing down everything. In all honesty, some stuff I was thinking of skipping because I thought, “well it is not a big deal” but once I started analyzing what I do and what it entails, it did end up being a big deal. It is because of what I do that we rely so little on other departments like Server Amins, Telecommunications and ecommerce. In addition, our reliance on consultants has greatly minimized when it comes to tech in the call center.

As far as the person thinking the lack of college or certifications may be the issue, I do not believe so. The person that was promoted has neither college nor certifications. If we were to look at banking experience alone, we have about the same (I have 17+ years). When it comes to managing the call center, we also have similar responsibilities. Based on these similarities alone, we should be on the same level. Again, I have the same if not more, experience as a banker so I can do his job but earn a little less than he earns.

With that said, I then have the Technical responsibilities and knowledge (15+ years) that as you all know, require wearing multiple hats. This is something that this person cannot do or learn. After all, we are all hardcore geeks that eat, sleep and dream this stuff . When you account for that, it even substantiates me having a higher level let alone an equal one.

Summary: If you were to consider me only a call center manager, I am underpaid and at a lower salary level then I should be.

When you account for what I bring to the table technology wise, I am $15,000 underpaid and should even be a higher level than the other person.

Now all you need to do is to put together a solid argument as to why you should be paid more. From the way it sounds, you are on track.

Good luck!

With all do respect, I have worked on many occasions with people that have these certificates and have come to found out it does not necessarily indicate they know what they are doing. I do however recognize it would not hurt me to get them. That may be something for me to shoot for in the future.

In the real world things like hiring and salary increase decisions do not depend solely on "hard" attributes like qualifications and experience; there is also the "soft" traits such as likeability, personality, etc. Could be your management just likes her more than you. Could be she is more sociable, "shmoozing" with the uppers and thus getting noticed more, which leads to a more favorable impression, and so on.

"shmoozing" with the uppers and thus getting noticed

With all do respect, I have worked on many occasions with people that have these certificates and have come to found out it does not necessarily indicate they know what they are doing. I do however recognize it would not hurt me to get them. That may be something for me to shoot for in the future.

In the real world things like hiring and salary increase decisions do not depend solely on "hard" attributes like qualifications and experience; there is also the "soft" traits such as likeability, personality, etc. Could be your management just likes her more than you. Could be she is more sociable, "shmoozing" with the uppers and thus getting noticed more, which leads to a more favorable impression, and so on.

As is often the case, your contributions on the tech side prevent problems from reaching upper management, if they are even noticed at all. Your work is thus under their radar. This is a potential pitfall in organizations that do not know how much a good tech saves them. They can't appreciate what they are not aware of.

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