reply to Tech121212
Re: What do Shaw Tech's do when they're in your home? If the tech wants to do a speedtest, usually they would use their own laptop - to also rule out your computer being the issue, but they might.
Wireless coverage, that is a completely different issue, which is much harder to fix, and isn't Shaw's to figure out your wireless router's coverage issue. The Cisco, if you have it in router mode, may have better coverage, it might now.
They'll probably start with their signal meter, to see what the signal is doing.
Yes, I am not employed and looking for IT work. Have passport, will travel.