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mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON

[CallCentric] Good Experience

Moved one of my DID's to CallCentric -- so far I am pleased with my experience and especially not having to play musical chairs or ring around the rosy.

Call quality has been excellent -- outgoing and incoming.

My only trepidation is not knowing what CallCentric has done to overcome the Sandy issues in the future. Will see how it goes.

Why did I choose CallCentric? I like PX Eliezer7 See Profile POV
--
David Mozer
IT-Expert on Call
Information Technology for Home and Business



engineercarl
Premium
join:2003-02-24
20026-4474

My humble opinion is to not sweat the small stuff. Find yourself a cheap backup provider that will let you set your outbound CID, and put a few bucks on it. Use it in the (rare) instance that CC goes down, and you need to make calls.

Heck, you could even set a call treatment to redirect calls to the backup's SIP address if your ATA un-registers.

Just my $0.02.

Carl


amd64now

join:2007-04-01
Orleans, ON
Reviews:
·voip.ms
·Callcentric
·Anveo

1 recommendation

reply to mozerd

I have tested off and on Callcentric over the years and call quality has always been excellent for my Canadian call destinations. Since I recently found out about Canadian CNAM support, I have purchased another DID to test. Canadian CNAM delivery has been working perfectly.

Unfortunately, I can only use them as a secondary provider as they cannot port from my rate center in Orleans, ON. They seem to be able to port all around me but not in Orleans.


garys_2k
Premium
join:2004-05-07
Farmington, MI
Reviews:
·Callcentric
·callwithus
reply to mozerd

I've had excellent luck with them EXCEPT for the Sandy outage and am willing to accept that that is very likely a once in a lifetime event. They're now likely one of the most DDoS-resistant providers on the planet, too.

Of course, their feature set is different from others' and may not meet everyone's needs, but for mine it's been great.



mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON
reply to engineercarl

said by engineercarl:

Heck, you could even set a call treatment to redirect calls to the backup's SIP address if your ATA un-registers.

Yep, I like the Call Treatment feature, its easy to understand and has very nice options.


RobThompson
Caution - Newbie Alert LinuxMint
Premium
join:2012-02-14
Lasalle, QC
Reviews:
·AcroVoice
reply to mozerd

I have been looking at CallCentric and I find it expensive, for home use, but maybe I don't understand it:

Call out 6.95 USD
Call in 5.95 USD
E911 1.50 USD

Or, $14.40 USD per month for 500 minutes Out & unlimited In.

Is that correct?
--
Rob.
Blog: »googlevoiceforcanadians.com/


amd64now

join:2007-04-01
Orleans, ON
reply to mozerd

$12.90. $6.95 out includes E911


Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:12
reply to RobThompson

North America 500 includes 911. So $6.95+$5.95 = $12.90.



RobThompson
Caution - Newbie Alert LinuxMint
Premium
join:2012-02-14
Lasalle, QC
Reviews:
·AcroVoice
reply to mozerd

Thanks for the correction.

Now it looks slightly cheaper than Anveo.
--
Rob.
Blog: »googlevoiceforcanadians.com/



mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON
reply to RobThompson

said by RobThompson:

Is that correct?

Sorry I am not familiar with the plans you outlined.

I use the Pay Per Call/minute plan which costs $1.95 per month plus $0.0198 per minute ... I am not sure if this per minute rate is for both outgoing and incoming ... regardless I have no issue with the rate since its far cheaper than what I was paying Primus.

I am far more concerned with Call Quality and reliability especially from incoming calls from my clients.
--
David Mozer
IT-Expert on Call
Information Technology for Home and Business

amd64now

join:2007-04-01
Orleans, ON
reply to mozerd

Anveo is cheaper.

$2.00 - unlimited incoming

.80c - E911

outgoing: 0.005 x 500 = 2.50

$5.30



RobThompson
Caution - Newbie Alert LinuxMint
Premium
join:2012-02-14
Lasalle, QC

Don't you need the $7.85 plan?

If not, when *would* you need the $7.85 plan & why?

Thanks,
--
Rob.
Blog: »googlevoiceforcanadians.com/



mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON

Please do not highjack my thread. thanks.



RobThompson
Caution - Newbie Alert LinuxMint
Premium
join:2012-02-14
Lasalle, QC

I am sorry.

I never knew what 'hijacking' meant - now, I do.

Please accept my apologies.

Rob.
--
Rob.
Blog: »googlevoiceforcanadians.com/



mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON

No problem --- Just create a new thread Called VoIP Rate/Plan Comparison and I'm sure many would jump in.



VexorgTR

join:2012-08-27
Sheffield Lake, OH
kudos:1
reply to mozerd

CallCentric is a favorite of ours too. It's a cost/value thing. Call Quality is excellent... and the price is low. There are cheaper, and more expensive options, but I like what CC delivers for the money.


ancodia

join:2006-07-10
reply to amd64now

said by amd64now:

Since I recently found out about Canadian CNAM support, I have purchased another DID to test. Canadian CNAM delivery has been working perfectly.

Can you expand on this? When I tried Callcentric I found the caller id info lacking (for instance, a inbound call from a Rogers cell would not show the name, it would say something like wireless, ON)

zephxiii

join:2012-12-12
Fort Wayne, IN
reply to mozerd

Other than the internet storm we had the other day that interrupted service, things have been good.

I really wish Callcentric had sub accounts like voip.ms does. I am using Voip.ms as my backup/failover carrier and the sub account feature they have there is super handy dandy and i wish i had that on Callcentric.



VexorgTR

join:2012-08-27
Sheffield Lake, OH
kudos:1

The sub accounts would be quite handy indeed. It would make the billing easier anyway.


amd64now

join:2007-04-01
Orleans, ON
reply to mozerd

The CNAM from landlines have been working perfectly. I was able to get someone to call from Bell Canada, Bell Aliant and Rogers Home Phone. All were accurate. Also, my name set in my ata adapter from voip.ms worked to Callcentric.



VexorgTR

join:2012-08-27
Sheffield Lake, OH
kudos:1
reply to mozerd

All you darn Canadians and your caller ID's..... he he. Just kidding.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
reply to mozerd

Quite competent.

Quietly competent.


Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:12
Reviews:
·Callcentric
·Anveo
·Shaw
·AcroVoice
reply to VexorgTR

said by VexorgTR:

All you darn Canadians and your caller ID's..... he he. Just kidding.

I don't get the joke.

sarahportman

join:2012-10-31
reply to mozerd

Call centric for me is kind of expensive but kind of worth it. Many people I know prefer this one but I guess I think it depend upon the user and needs of the user.



mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON
reply to mozerd

said by mozerd:

My only trepidation is not knowing what CallCentric has done to overcome the Sandy issues in the future. Will see how it goes.

I Found the following information made available by Arne Bolen See Profile ... Thank You!

Callcentric addresses concerns expressed by multiple posters to DSLRs

As someone very involved with IT issues I feel much better after reading the above account and especially the good information provided by Iscream See Profile
--
David Mozer
IT-Expert on Call
Information Technology for Home and Business


Rendering

@ucar.edu

said by mozerd:

As someone very involved with IT issues I feel much better after reading the above account and especially the good information provided by Iscream See Profile

They do a good job and I would be tempted to use them except for the amazing lack of an IVR. That lack makes them good for nothing but outgoing.

They must have overlooked it when setting up. An egregious lack for an otherwise sophisticated voip provider.

dcm

join:2008-09-12
Pennsylvania

1 edit
reply to RobThompson

said by RobThompson:

I have been looking at CallCentric and I find it expensive, for home use, but maybe I don't understand it:

Call out 6.95 USD
Call in 5.95 USD
E911 1.50 USD (included in $6.95 call out plan)

Or, $12.90 USD per month for 500 minutes Out & unlimited In.

The question one has to ask is what is your actual monthly average usage? Is it less than 266 in and/or 275 out? If yes, then you can mix/match PAYG and bucket plans for a lower cost.

In as low as $1.95 DID + $0.015/min (266 min = $4.00 + $1.95 = $5.95)
Out as low as $0.0198/min + $1.50 E911 (275 min = $5.45 + $1.50 = $6.95)

Another option to lower the cost for incoming is an unlimited Dirt Cheap DID for $2.95 or an unlimited FREE NY DID for $0.00

scooper

join:2000-07-11
Youngsville, NC
kudos:2
reply to mozerd

DCM - you're off by a couple of decimal places -

Callcentric PAY as you go outgoing is $.0198 / minute, incoming is $.0150 + $1.95/month DID fee + $1.50/month 911 fee

My typical bill for a month with them is about $10- $12 / month (2 outgoing, 1 incoming)


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

1 edit
reply to Rendering

said by Rendering:

They do a good job and I would be tempted to use them except for the amazing lack of an IVR. That lack makes them good for nothing but outgoing.

They must have overlooked it when setting up.

Yes, you said the same thing in your review also posted today.
»Review of Callcentric

So from where are you familiar with IVR?

The large majority of Voip providers do not have IVR, so your statement of "good for nothing" is rather extreme as well as reflective of ignorance.

CallCentric DOES have many other features that some other companies lack.

------------------

Most people don't need IVR.

For those who do, yes, by all means use your friends at Voip.MS.

Too bad Voip.MS lacks flat-rate outbound calling plans, lacks free inbound AND outbound CNAM, lacks a fax server, lacks auto-recharge, and lacks stability on many of its servers.

They must have overlooked it.


mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON

said by PX Eliezer7:

Most people don't need IVR.

None of my existing business clients ask for IVR capability. But I do not have any Call Centers in my client list just yet.