Chris 313Come get somePremiumReviews:
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Re: Comcast is really pushing their gateways
said by NetFixer:Well, he was just here for a modem swap (potentially a gateway model as is being talked about here. Though it turned out just to be a regular EMTA), that wasn't in the order or so he said. Install CDV was what it was, when I had it since Mid 2008. He also had my order wrong or so he said. It was set for 8/2 vs the 16/2 I had for a year then. (Upgraded to 25/4 which was why I was needing the swap. I found out he was lying to me equipment wise (Said he only had D2 installs in his truck and swapping mine out would make no difference. It does when you have the right equipment to get the speed you pay for.) said by Chris 313:
Also reminds me of the time I got cable back in 2004. The rig I had at the time didn't have a NIC card and I was fully prepared to use USB drivers, but the techs they sent installed one for me, professionally and it all worked. Took the whole job about 3 hours from start to finish, but by the time they left, everything worked and I was VERY happy. Techs that well trained are a lost art these days. I got one just a few weeks ago that was lying his ass off and was just here for the check. So poorly trained, I wanted to drop kick him from my home.
I have no idea how well trained that last tech was, but he may have simply been restrained by company policy and/or contract terms from providing any kind of service that was not explicitly covered in the work order for that job.
I have done contract work for many different OEMs, VARs, and ISPs (not Comcast, however), and for those jobs I was almost invariably explicitly forbidden to provide any services whatsoever that were not in writing on the work order for that job. I would often feel quite badly at having to leave a customer who was still having problems, but I really had no choice if I expected to ever get work from that particular vendor or service provider again.
I had to beg and argue with him to get him to make the call, at which time he just carries in a ARRIS 722G EMTA, no packaging or cables. Where did he get that modem from if all he had was D2 versions? He also called it a Business Class modem, fed me lines about "up to" verbage (When I have the right equipment, I've always gotten mine. 27.5/4.4+ now) Not being able to help me if I got lower speeds (Lies) And the end, he turned around and says if I have any problems, to call in. Huh? What did he say about not being able to help me with lower speeds 10 minutes ago?
One thing that burned me was during the install, if you could call it that, I caught him screwing with my router, which wasn't even hooked up, and for his benefit. I thought that they weren't supposed to do that? Just direct connect modem device and computer, make sure it works and then go?
Now you can see why I wanted to drop kick him from my home. A install that should have taken 10 minutes ended up like 30 or more.