reply to neufuse
Re: Comcast is really pushing their gateways Training is a two way street. My current job requires me to go through intense training from an instructor who is a contractor, not an actual company employee. He doesn't have much knowledge of the product because the service isn't offered in his area, so he goes by what the book says and forms his own opinion about how to use and install the product, basically he is here to collect a paycheck. I have experience in this field so most of this training is a complete bore for me. On the other hand you have the student/employee who is there to collect a check, gets through class because no one fails. The end result is poor customer service, multiple trucks rolls, and higher prices. You can't stop that snowball once it starts rolling.