didn't even think about writing the names down Aaron..the first was last week when i got a add in the mail about the 6mb service being offered in my area now..lol i just had to call and get it, the girl i talked to on the phone set it up and said that it would be faster but couldn't send out a tech about my speed issue i'm having now or connection dropping till my status changed.. i called back 2-3 days after that to ask about a credit and asked again about getting a tech out while i'm home and she basically told me the same thing.. nothing they can do till my status is changed.
WOW. Well she was incorrect . . .I can think of a few other words that I could use regarding that. Let me know when you will be home sometime next week or this weekend and I will get a tech out. It sounds like you were talking to a CSR not Tech Support. I will have a buddy dig in from the CS side and make sure this doesn't happen with that agent again. I honestly do not even see where anyone reached out to Tier II regarding the issue. No one on my side has pulled your account up recently (other than myself).
Aaron Specialist II -- We're here to help! firstname.lastname@example.org