O Canada! > Canadian > TekSavvy > Please get new hold music

Please get new hold music

I thought they recently changed the music? I haven't had the need to call in awhile so i cannot confirm if it changed.

reply to LondonOntGuy
I never call anymore, I use the direct forum but they played terrible Guns and Roses for hold music. After about 30 seconds I was about to rip my ears off after listening to such crap.

reply to LondonOntGuy
Rick Astley please

nonono.

Rick Roll it is

reply to LondonOntGuy
If you guys ACTUALLY put RickRoll in as your hold music even for a few days, I'd call in just to LMFAO!!

reply to LondonOntGuy
just hang up and note the number and when person calls back

"OH its you again" in a hal sounding voice
"dave someone is waiting"
then play 2001 for rest of call

reply to LondonOntGuy
If you want better hold music, then you have to pay for it.

»Your hold music..

Otherwise do your business through the direct forum and avoid being on hold altogether.

reply to LondonOntGuy
Just a thought, why not go with an internet radio station for hold music? There's a lot of really good net radio stations out there on all types of genre's. Could also serve as discovery of net radio for your customers. Or to expand even set it up so that the customer can choose which genre they want to listen to, then load up a genre specific net radio station. Just some idea's that popped into my head here while reading this.
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reply to LondonOntGuy
I was pretty sure we posted the ENTIRE list of On Hold Music a while back. You can find that very list right here, On Hold Music Oh did they change it since 2012-02-28 as Posted by TSI Martin ?
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reply to LondonOntGuy
If it's a Socan thing, would you be able to use a steam of an American station ?

reply to TwiztedZero
Our hold music when you reach the Q is non royalty songs. When getting placed on hold by an agent, you get Sirius music.

The reason behind the on Q music not being on Sirius is due to our Phone provider system. We are currently awaiting a patch that would allow us to use Sirius. Until such time, Sirius will not be able to be used. As for Rick Rolling our customer, due to Socan, this won't be an option.

Martin
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TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
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reply to LondonOntGuy
That's beyond ridiculous. I always thought Socan covered the Canadian artists, and since Rick Astley is a Brit, it wouldn't matter.

Edit: Here's a link about them going after hair dressers. It's old but still relevant.
»www.cbc.ca/consumer/comm-odditie···lay.html

reply to LondonOntGuy

Waiting on hold again and to be honest, I'd rather there be no music at all.

Sorry you don't like it. You can always email if you prefer. We hope to have this patched soon so we can utilize what we pay for!

reply to LondonOntGuy
I'd personally prefer just a subtle "boop boop" like the old Nortel systems. That way I can put the phone on speaker, mute the mic and go about doing my own thing without listening to grating lo-fi music.

That was what we had before and we got complaints left right and center!

Goes to the department of "be careful what you wish for."

I personally hate on-hold music. Who likes to listen to audio over a phone? Same people who listen to internet radio on speakerphone? Seriously.

reply to LondonOntGuy
Ideally, we don't have hold times That would fix everything!

We are working towards that (getting the wait times as low as possible)

Add a callback function. After 20 seconds say like "Press 2 then hang up then we will call you back when ready."