O Canada! > Canadian > TekSavvy > Please get new hold music

reply to jtl999

Re: Please get new hold music

You also have to have the agents available to call out bounds and if the calls are pouring in, it just makes it worse!!!!

Having agents set aside for callbacks is counter-productive a bit. If we had available agents, we would put them in the queue so they could answer the calls so people wouldn't have to take callbacks.

We do have an outbound team which action ticket callbacks and such... This way, we are not tying down associates that are answering calls.

Its a good idea, but at this point, we just need as many people on the phone...
--
TSI Andre
Director of Service Delivery

TekSavvy Website | TekSavvy Blog

reply to TSI Andre
Your welcome.

reply to LondonOntGuy
I've never had to call in, the direct forum is amazing.

reply to LondonOntGuy
What about classical music? I would assume majority of it out there is public domain so that wouldn't be an issue, would it?

Perhaps hearing that could help calm down irate customers. You know, like when a Bell tech guy pulls a no-show and leaves the person wondering what happened.

reply to TSI Andre
you dont have an agent watching over the queue....aka qmon...that person should have the ability to turn off or on the call back feature. that person should also be watching the talk times of agents and have the ability to listen in and sede which agent is a deer in the headlights on a call and direct them in the correct direction or send over a floor walker to resolve the issue or pass it upto your second line of agents....

reply to LondonOntGuy
Quite honestly no matter what I do, some people won't like it. Maybe I put classical and then someone complains about that.

I suppose that music is do for a refresher. Ill take a look. No promises

reply to noemails
We already have that in place. The next
Step is to automate it!

reply to LondonOntGuy
There is no way to make everyone happy. Don't even try... You put on Classical, people will hate it, put on ROCK, others will complain. POP or AC.. same thing. Hopefully you can get the patch so Sirius can be used. As long as it's not the same song over and over and over, that's all I care, which was an issue with TSI there for a bit.

I'm not calling to listen to music, I'm calling to get help. If your calling to listen to the hold music, you really need to look at yourself as needing a change, not the music.

reply to LondonOntGuy
I could always use my deep, announcer like voice and do sign-alongs

Do it! Record it! Upload on lemon stuff lol

LOL!

I will sign a fast-paced song slowly and with a deep voice. LOL

OMG.... Please don't

Do the bird song

Stop it guys! I can't bear it anymore..it's too loud in here!!

reply to TSI Andre
My friend can make a dubstep mix.

reply to LondonOntGuy
Request placed for "I love you" by Barney & Friends